As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in India

Role Description:

The Freight Specialist is responsible for helping book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders. In addition, the freight specialist is responsible for proactively solutioning any service disruptions and/or potential disruptions that result in failing to meet the agreed-upon customer service guarantee. The Freight Specialist will monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures. The Freight Specialist will also address any internal as well as merchant driven freight status inquiries and escalations. Potential for new role “advancement” within 2 to 3 years depending on business needs and growth. This role reports to Freight Lead.

What you’ll do:

Work independently to identify, investigate, and proactively solve carrier service disruptions and/or potential disruptions that result in failing to meet agreed upon customer service guarantees.
Help manage LTL and TL transportation spend by utilizing Shipbob tools and processes to identify the lowest cost carrier to meet shipment requirements.
Strengthen ShipBob Freight’s key performance indicators with a focus on on-time pick and on-time delivery by closing monitoring carrier and facility performance and escalating instances of noncompliance
Responsible for reviewing open orders and optimizing load plans based on critical shipment attributes that include but are not limited to: pallet count, weight, origin, destination. Ship by date, and Deliver by Date
Book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders
Monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures
Timely address freight inquiries and escalations submitted by both our internal client care teams as well as from the client directly
Work cross functionally in a fast paced environment between various departments, both internally and externally
Track missed delivery and pick-up appointments for both merchant and ShipBob managed freight and recover any rolled shipments
Maintain multiple reports specific to Freight team standard work.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

Excellent multitasking ability as there are several platforms traversed daily.
Flexibility on schedule (may require some overtime / staying late due to tasks).
Solid analytical skills, with experience in reports, Excel, Google and following processes.
Experience with managing freight within a Transportation Management System (TMS)
Demonstrated problem solving skills.
Excellent verbal and written communication skills as we are on multiple calls, emails and direct messaging with senior leadership and operations teams; it is very important to be clear and understood.
Teamwork and Integrity: we want to make sure we work together and are transparent within our organization; if something is missed, it is called out and fixed in real time.
Reliability is critical to this role. This position is time intensive, and requires a dedicated person who can plan ahead and use time off wisely so workload is covered.

Perks & Benefits:

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Freight Specialist

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