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VP, Professional Services

extra holidays - extra parental leave

Remote:

Full Remote

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

15+ years in professional services experience, 10+ years managing software deployment lifecycle, Strong leadership in project management, Experience with global strategies in services.

Key responsabilities:

Drive success and strategy for Professional Services
Build and maintain strategic relationships with global accounts

Ping Identity Large http://www.PingIdentity.com/

1001 - 5000 Employees

See all jobs

Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As VP for Global Professional Services, you will be responsible for driving the overall success and strategy for the Professional Services function, leading various regional teams. As the global head, you will also design, build, and deliver the professional services strategy and approach, to be executed by the regional leads across Ping Identity to ensure our customers get the most out of their Ping Identity journey.

Main Responsibilities:

Define, design and deploy both cloud and on-perm service deployment solutions, to ensure sales and professional services teams are aligned, for the best customer outcomes.
Drive continuous development around processes, tools and solutions that drive our ability for predictable booking and revenue forecasting, leveraging data and cross departmental engagement to create metrics driven reporting.
Lead, build, and maintain strategic relationships with assigned global accounts, leveraging the regional management, customer success managers assigned to them.
Develop and execute a robust interlock across sales and pre-sales, to scope and shape professional services offerings, during the sales process.
Fully accountable for the directing the Professional Services leadership in all regions to assess new services offerings supporting the growth of the organization and evolving needs of the customer
Develop programs to deliver Professional Services presentations to clients/prospects either in person or via web-based tools and articulate our value proposition
Build and develop strong relationships and communication channels with engineering, product management, marketing and sales teams to facilitate information sharing and collaboration.
Enable relationships and engage in strategic conversations with other Ping Identity executives.
Define and implement staffing and organizational design strategies that maximize customer satisfaction, team productivity, and cost effectiveness.
Accountable for the professional services functional P&L, working with finance to enable forward planning of the function, at pace.
Set the structure for the successful recruitment and retention of world class talent and ensure the successful and rapid onboarding of new team members into their roles.

Required Skills & Qualifications

15+ years professional services and deployment experience, within global or international roles
10+ years of managing the lifecycle of software deployment and cultivating executive level relationships
Strong leadership across project management/program management experience, driving outcome lead performance
Strong track record of transforming professional services teams, through on-perm to cloud solutions
Proven experience of running global teams at scale and through extensive and continued growth.
Built and implemented global strategies within professional services
Proven of success driving global client satisfaction and account growth
Strong Executive presence and communication skills both written and verbal
Previous experience leading technical implementation teams preferred
Run a global P&L
Ability to travel - 30%
Passion for learning and working with others to improve yourself, the team, the product, the company

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.