. Online Customer Support (Voice/Chat Process) Freshers

For More Details Contact to HR Mob : +91- 8376075395

Job Title: Online Customer Support (Voice/Chat Process) Freshers

Job Description:

We are seeking enthusiastic, motivated, and customer-oriented individuals for the position of Online Customer Support (Voice/Chat Process) Freshers. This role offers an excellent opportunity to begin your career in the customer service industry and make a positive impact on our customers experience.

As a part of the Online Customer Support team, you will be responsible for providing high-quality customer service through voice or chat support channels. Your primary focus will be addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. Freshers are encouraged to apply, and we offer extensive training to help you develop the necessary skills for success in this role.

Key Responsibilities:

1. Customer Interaction:
   • Handle inbound customer queries through voice calls or live chat in a professional and friendly manner.
   • Ensure timely resolution of customer concerns, providing clear and accurate information regarding products, services, and troubleshooting steps.
   • Maintain a positive, empathetic, and professional attitude at all times.
2. Issue Resolution:
   • Investigate and resolve customer complaints or technical issues related to products or services.
   • Offer appropriate solutions to address customer needs and escalate complex issues to the relevant departments when necessary.
   • Ensure all customer concerns are documented and followed up with until fully resolved.
3. Product Knowledge:
   • Learn about the companys products or services in-depth to offer informed solutions.
   • Continuously update knowledge to stay current with any changes or updates to the offerings.
4. Quality Standards:
   • Adhere to the companys service standards and maintain high levels of customer satisfaction.
   • Meet performance targets such as response time, first-call resolution, and customer feedback.
5. Team Collaboration:
   • Work closely with team members and other departments to ensure an efficient workflow and improve customer service processes.
   • Participate in team meetings and contribute to process improvements or knowledge-sharing sessions.
6. Data Management:
   • Maintain accurate records of customer interactions, transactions, comments, and complaints using the companys Customer Relationship Management (CRM) software.
   • Ensure all documentation is updated and complies with company policies.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills. Must be able to communicate clearly and effectively with customers.
• Problem-Solving: Strong problem-solving skills to handle customer concerns and provide solutions in a timely and effective manner.
• Adaptability: Ability to adapt to changing customer needs and a dynamic work environment.
• Patience: Patience and resilience in dealing with challenging customer interactions.
• Attention to Detail: Ability to manage and document customer interactions with accuracy.
• Basic Computer Knowledge: Proficient in using computers, navigating through multiple applications, and basic typing skills.
• Educational Qualification: A high school diploma or equivalent; additional qualifications in communication or customer service are a plus.
• Freshers: No prior experience required. Training will be provided.

Work Environment:

• The position can be remote or office-based, depending on company requirements.
• Flexible working hours may be offered, with potential for night shifts or weekend shifts, depending on the nature of the customer base.

Why Join Us?

• Comprehensive Training: Receive training that equips you with all the necessary tools and knowledge to excel in the role.
• Career Growth: There are ample opportunities for career progression within the customer service or other departments.
• Supportive Work Culture: Join a friendly and collaborative team that values communication, initiative, and a customer-first mindse

For More Details Contact to HR Mob : +91- 8376075395