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Remote Bilingual Customer Service Specialist (Level 1)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Mexico

Offer summary

Qualifications:

Fluency in English and Spanish, Experience in customer service or call centers, Strong communication and multitasking skills, Comfort with technology.

Key responsabilities:

Conduct phone surveys and collect data
Provide exceptional customer service

Nielsen XLarge http://nlsn.co/6006JMfty

10001 Employees

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Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity:

Bilingual Contact Center Specialist at Nielsen supporting our Mexico operation.

In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

Candidates must within a 2 hour radius of Mexico City

Job Responsibilities & Home Office Requirements

• Conduct phone surveys and collect data

Provide exceptional customer service

Maintain confidentiality of information

Meet performance and quality standards

Troubleshoot basic technical issue

Maintain a home office with high-speed internet (80mbps download, 10mbps upload)

Work flexible hours, including evenings and weekends

Attend in-person orientation in Mexico City

Qualifications:

Fluency in English and Spanish (written and spoken)

Experience in customer service, call centers, or similar fast-paced environments

Strong communication and multitasking skills

Comfort with technology

Self-motivated and able to work independently

Join Nielsen and help measure what matters in the global marketplace!

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