Global Entertainment Operations Specialist

• This position may be worked remotely from anywhere in the U.S., working normal business hours within the eastern time zone**
  
  

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.
  
  

The Global Entertainment Operations Specialist supports the Manager, Global Entertainment Operations in ensuring effective and efficient departmental operations by managing knowledge databases, executing finance & procurement procedures and vendor payments, managing talent & content rights (including creation/tracking contracts), performing research, issuing departmental communications and assisting in conceiving and leading projects to implement departmental process improvements. The incumbent also manages, coaches and leads subordinate staff.

Principal Duties and Responsibilities (*Essential Duties)

• Support Department Liaison to Finance/Procurement - manage all departmental financial systems & procedures, including building and tracking of annual budgets in the analytics system and facilitation and processing of in-kind items or cash donations provided to the USO Entertainment department.*
• Maintain rights management database highlighting Talent & content permissions for USO uses. Track, create and/or issue all contracts for talent or production vendors.*
• Track and report progress on prospective talent requests and performance outcomes.*
• Support data management projects, recommending process enhancements for the new CRM platform (Salesforce), coordinating the CRM’s implementation and future revisions and improvements, track Center participation in Entertainment’s activities across the CRM platform.*
• Provide entertainment project collaboration assistance for USO entertainment programming, lead registration management & tracking for entertainment events.
• Establish internal communication efforts for entertainment programming, including gathering details, designing, and releasing promotional materials with related USO colleagues to ensure accuracy, brand compliance and frequent refreshing. *
• Gather data for the Manager, Global Entertainment Operations for reports and/or board presentations, and design, improve and present for adoption new reports based on business needs.*
• Keep abreast of industry and identify intra-departmental trends, and advocate for improvement recommendations related to industry factors and trends.
• Provide administrative support – including scheduling meetings & filing expense reports as needed.*
• Other duties as assigned.
  
  

Job Specifications

• Bachelor’s Degree in Communications, Marketing, Public Relations or related field.
• 3-5 years work experience in administrative or support roll, preferably in the sports or entertainment industry, including 1+ years in a supervisory capacity. Relevant experience in a not-for-profit, multicultural, corporate and/or global organization preferred.
• Working knowledge of music, TV, film, sports, pop culture. General awareness of complex cultural sensitivities of a variety of domestic and international locations.
• Strong interpersonal skills and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronic equipment, with general knowledge of various software, applications, and programs, including Microsoft Office Suite (SharePoint) and CRM platforms (e.g. Salesforce). Knowledge of Salesforce and data entry will be a significant aspect of the role. The ability to quickly adapt to new software programs is essential and a key part of this position.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Willingness and ability to work non-standard hours and/or overtime as needed.
• Must be a strong advocate of the USO’s mission.
  
  

Details

• This position may be worked remotely from anywhere in the U.S., working normal business hours within the eastern time zone.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
  
  

If that’s not enough to convince you, here are some direct quotes from employees

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
  
  

#theUSO

Apply today. Join the mission. Join Team USO.