Patient Services Rep II

Job Description

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

Essential Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.
  
  

Additional Requirements

PERFORMANCE SKILLS

• Accepts feedback
• Asks questions for clarification
• Gives accurate information
• Makes suggestions for improvements
• Is willing to accept change
• Works as a team member
• Uses listening skills
• Manages resources prudently
• Takes direction
• Thinks pro-actively
• Establishes positive rapport with patients and families, uses AIDET
• Reports to duty promptly and utilizes time effectively to provide clerical support
• Utilizes sick and vacation days appropriately
• Participated in conferences/in-services
• Attends staff meetings
  
  

Position Qualifications

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• High School diploma or equivalent
  
  

2 years minimum medical experience

• Computer/typing skills required
• Clerical experience in a physician's office preferred; EPIC experience preferred
  
  

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .