Solutions Engineer

The Company:

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.

Role and Expectations:

The Solutions Engineer will work closely with our product and engineering teams to design and implement solutions for our clients. This role involves understanding client needs, designing solutions to meet those needs, and working with the rest of our team to implement those solutions.

The Solutions Engineer should not be afraid to dive into code and Cloud services. This person should expect to build prototypes, proofs of concept, and custom applications using JavaScript within our existing platform. They should feel comfortable working within a developer flow, using a developer environment and code versioning tools. Understanding of automated testing, feature flagging, and deployment pipelines will help this person use the existing tooling to successfully execute their projects.

This person should be able to work independently, troubleshoot and find creative solutions to solve problems. They will not be tied to an engineering team but should be willing to collaborate on occasion with our Enterprise Architect, Cloud Manager, and others within Engineering.

This role will report to the SVP of Product and Strategy.

Responsibilities:

• Collaborate with product & engineering teams to understand customer requirements and business objectives
• Utilize internal APIs and components, integrations and utilization of 3rd party components to build customer solutions
• Present demos, forms and proof-of-concepts to demonstrate the potential of our product
• Provide technical support and guidance during the sales process
• Work with product development teams to design new features or enhancements
• Train and optimize AI models to ensure integration and performance within client solutions

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related experience
• Proven work experience as a Solution Engineer or similar role in engineering or services
• Excellent communication and presentation skills
• Strong problem-solving skills and technical aptitude
• 5+ years' experience with C#, .NET, HTML, CSS, and JavaScript. Experience building SPAs with Angular is a plus
• Skill at estimating work, and diagramming and documenting solutions
• Familiarity with development tools such as git, unit/e2e tests, and feature flags

What We Offer

• Remote Position – this role is 100% remote!
• Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
• Benefits – Medical (PPO & HDHP w/ HSA and FSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
• Remote Work Office Set Up: We give you a stipend to purchase the laptop you’d like and the supporting equipment you need to do your best work!
• Professional Development – you will develop your skill sets within and outside the role and have opportunities to excel professionally and personally
• Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
• People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Authenticity is one of our core values!
• Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years, with employees who have been at the company for 10+ years
• Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings

Applicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check