Medical Education Senior Coordinator

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

The Medical Education Sr Coordinator is responsible for processing surgeon-to-surgeon visitation requests and planning the accompanying educational experiences. This person will be responsible for executing the strategy, surgeon and site validation, onboarding, educational experience execution, and making continual improvement to the strategy and program based upon feedback.

How You'll Create Impact

• Travels to potential visitation sites to validate based upon analyzing needs and surgeon demand, utilizing objective criteria. Sources local accommodations for visitors to ensure consistency in the experiences.
• Builds relationships with host surgeons, sites, and commercial team members.
• Conducts discovery with commercial team on existing and potential sites, based upon needs and surgeon educational demands.
• Makes data-driven recommendations for adding sites based upon needs/educational demand. Makes recommendations for removing sites based upon needs, observations, and attendee feedback.
• Onboards sites and surgeons to the program, driving alignment on: expectations, roles and responsibilities, compensation, feedback mechanism to promote continual program improvement, and operational logistics.
• Launches new S2S sites by observing first visitations. Ensures program quality and consistency are maintained and expectations are clearly aligned.
• Maintains surgeon and site database, ensuring data is accurate and software functions properly. This includes adding/removing surgeons and/or sites, updating product experience and surgeon profile, and any other pertinent information
• Owns processing of all visitation requests, including matching requests to compliant site options, securing logistics to support the request, and driving clear communication between visitors and hosts.
• Develops site visitation profiles, agendas, communications deployed pre and post visitation, and other pertinent supporting materials
• Conducts quarterly audits/site visitations to ensure consistency and quality of program are maintained. Ensures sites are meeting expectations based upon personal observations using objective criteria and rubric and attendee feedback. Solicits feedback for continual program improvement. Updates database on faculty surgeon and site to confirm accuracy of information.
• Manages and completes all administrative tasks to support the visitation, such as making reservations, processing Engagement Orders (EOs), completing expense reports, and conducting debriefs with sites and surgeons
• Provides exceptional service and support for surgeons and surgeon consultants
• Processes issues in conjunction with Zimmer’s Global Products Group, Compliance Office and Legal Department requiring special intervention and analysis
• This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
  
  

What Makes You Stand Out

• Must possess excellent verbal, written and influential communication techniques and have the ability to handle multiple, challenging communications in a positive manner.
• Must possess a high degree of professionalism in a complex and fast-paced environment.
• Ability to solve complex problems and prioritize solutions.
• Demonstrated track record of exceptional customer service and commitment to service recovery.
• Demonstrated history of taking initiative, meeting commitments and creating new tools or solutions to achieve business results.
• Demonstrated ability to work effectively with all levels of the organization, in a team-oriented environment.
• Demonstrated organizational, time management, detail-orientation, problem solving ability skills are essential.
• Knowledge of compliance policies and practices.
• Proven track record of effective process management and improvement.
• High level of personal accountability and integrity.
  
  

Education/Experience Requirements

• 5+ years of customer service experience
• Medical device sales experience in orthopedics (preferred)
  
  

Travel Expectations

• Up to 70%
  
  

EOE/M/F/Vet/Disability

Expected Compensation Range: $50k-$60k, plus bonus

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