Digital Supply Chain Business Analyst, Pacific

WHO YOU’LL WORK WITH

The Marketplace Supply Chain Business Analyst will sit within the Supply Chain team servicing the Nike Direct Digital Commerce business (NDDC) and will be responsible for ensuring a premium consumer experience downstream – maximizing service and orderbook productivity.

With strong interpersonal skills, you will work cross-functionally with teams based locally and those at world headquarters, ranging from business teams, planning, logistics, inventory operations, digital front-end operations and tech operations. You will own and drive supply chain processes and capabilities to enable future growth, in service of shaping and optimizing the digital operations flow.  

This role will report to the Marketplace Supply Chain Manager, NDDC.

WHO WE ARE LOOKING FOR

The Marketplace Supply Chain Business Analyst needs to be a self-starter with a strong sense of ownership to drive efficiency and automation. This role requires building trusted partnerships; and navigating competing stakeholders, functional agendas and multiple priorities.

You will need the following skills to be successful in this role:

• Have a Bachelor’s degree in Business, Finance, Supply Chain Management or similar preferred, or an additional 2 years of experience in lieu of a degree.
• Have 2-3 years of professional experience within a digital or direct-to-consumer business.
• Experience using a combination of BI tools, dashboards, ERP platforms and order management platforms.
• Be comfortable with manipulating data and producing reports in Excel.
• Have the ability to examine process maps, identify key data connections across systems and comprehend upstream and downstream impacts.

WHAT YOU’LL WORK ON

In this role you will bring a great consumer experience to life for our digital platforms by managing and executing day-to-day operations focusing on Pre-In-Post season reporting and processing; and ensuring digital consumer orders are fulfilled and delivered against our consumer promise.

In this role you will:

• Own and provide regular updates on orderbook health and delivery tracking against seasonal buys using reports generated from BI Tools and our ERP platform. This requires day-to-day orderbook management and execution within our ERP system (SAP) ensuring a seamless end-to-end flow of consumer orders.
• Drive the operational process for supply chain initiatives working closely with DC Operations and DC Planning in ensuring we meet our consumer promise and agreed service level agreements.
• Responsible for achieving our Estimated Delivery Date (EDD) performance & management across multiple service levels within Australia.
• Key driver to ensure operational success across the end-to-end order flow during peak consumer moments, working collaboratively with multiple teams within the NDDC business.
• Troubleshoot system issues related to production environments within our ERP or Order Management System together with appropriate internal technology teams.
• Become a key contributor to optimize supply chain processes by identifying possible future opportunities and improvements to drive efficiency.
• Frequent cross-functional connects with Demand & Supply Planning, Consumer Services and Digital Operations teams within Pacific.