Finance Client Support

Are you passionate about supporting customers and applying your finance expertise to solve their challenges? We have an exciting opportunity for a Customer Support Analyst to join our dedicated team at IRIS Software Group. If you enjoy working with numbers, investigating complex queries, and collaborating with teams to deliver excellent customer service, this role is for you!

What Will You Be Doing?

As a Customer Support Analyst, you’ll play a vital role in ensuring customer satisfaction by:

• Resolving finance-related queries, supporting users with accounting and payroll solutions.
• Collaborating with internal teams and external partners to provide seamless issue resolution.
• Managing and assigning tickets in our CRM system to the appropriate teams.
• Contributing to our knowledge base to help customers and colleagues find answers quickly.
• Assisting in user acceptance testing to improve our products and services.
• Prioritising your workload to meet service-level agreements (SLAs) and team targets.
• Supporting and mentoring colleagues in the 1st line support team.

What Are We Looking For?

We’d love to hear from you if you:

• Hold AAT Level 3 certification (or are currently studying).
• Have experience in a finance or accounting role where customer interaction was key.
• Are confident using Microsoft Office (Excel, Word, Outlook) and familiar with accounting systems.
• Possess excellent problem-solving skills and a proactive approach to resolving queries.
• Communicate clearly and effectively, both written and verbally.
• Work well in a team environment, prioritise tasks effectively, and deliver results.

Bonus Skills:

• Experience in customer support or working with payroll and accounting software.
• An interest in technology or familiarity with SQL (desirable but not essential).

Why Join IRIS?

• Make an Impact: Play a key role in helping customers solve finance-related challenges with industry-leading software.
• Grow Your Career: Develop your finance expertise and customer service skills while gaining hands-on experience with cutting-edge solutions.
• Collaborative Culture: Work with a supportive team that values learning, innovation, and shared success.

This is a fantastic opportunity to combine your finance knowledge with customer-focused work, helping businesses achieve their goals while advancing your own career.

Ready to Apply?

Don’t wait—applications will close soon, and demand for this role is high! Submit your application today and take the next step towards a fulfilling career with IRIS.

We can’t wait to hear from you!