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Technical Communicator

Remote:

Full Remote

Work from:

Poland

Offer summary

Qualifications:

2+ years of technical writing experience, Strong written and verbal communication skills, Knowledgeable in SDLC and Agile methodologies, Familiar with content authoring tools like Microsoft 365 and Adobe RoboHelp.

Key responsabilities:

Develop and maintain comprehensive technical documentation
Translate technical processes into clear content for diverse audiences

SoftServe XLarge https://www.softserveinc.com

10001 Employees

See all jobs

Job description

WE ARE

SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains, such as health care, retail, enterprise, automotive, education, etc. We measure our success by our client’s success.

The Technical Communication Office (TCO) at SoftServe is an in-house center of excellence dedicated to enhancing user interactions with technology through expert user assistance, technical documentation, educational content, and localized strategies. TCO drives quality and innovation in technical communication, supporting people, projects, and client success, with a specialized COE team focused on delivering both short-term and long-term value across the TechComm expertise.

IF YOU ARE

Experienced in technical writing or similar roles (2+ years)
Adept at translating complex information into clear, user-friendly content for system-oriented developers and business stakeholders
Strong in written and verbal communication, with a solid command of English language, adhering to plain English guidelines and international standards (Microsoft, Apple)
Knowledgeable in SDLC processes and Agile (Scrum) methodology, with a proactive approach to task estimation, alignment, and independent task management
Skilled in creating user documentation, and how-to educational videos, and capable of using content authoring tools like Microsoft 365, Adobe RoboHelp, MadCap Flare, or docs-as-code approaches
Detail-oriented, highly responsible, and flexible, with a strong focus on technical accuracy and user needs
Experienced in cross-functional team collaboration (designers, developers, product managers, analysts, marketing, or customer support)
Successful in adapting corporate voice and tone for a cohesive brand experience in various communication formats

And YOU WANT TO

Collaborate with engineers to develop and maintain comprehensive technical documentation, including installation guides, migration procedures, and rollback scenarios
Translate complex technical processes into clear, user-friendly content tailored to diverse audiences, such as engineering teams and management
Support the migration by documenting the approach, tools, methodologies, and workflows used throughout the process
Ensure all documentation aligns with project standards and is consistently updated during each migration wave
Assist in the creation of training materials and facilitate knowledge transfer to stakeholders

TOGETHER WE WILL

Work on dynamic project and a very stable place of work
Grow technically and professionally to contribute to a worthy product
Access to experienced specialists willing to share their knowledge
Enroll in strong educational and mentorship programs

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe