Customer Service Consultant – Process Associate – Spanish - Remote RO-BFS041739

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Consultant – Process Associate – Spanish - Remote RO

Responsibilities

• Voice and non-voice processes managing customer requests related to leasing contracts.
• Investigate and resolve customer inquiries in a timely and professional manner.
• Provide information about leasing contracts, terms, and conditions to customers.
• Assist customers in navigating the leasing process and addressing any concerns they may have.
• Adhere to high quality standards in terms of call etiquette, accuracy, and customer service excellence.
• Being able to communicate effectively both verbally and in writing.
• Collaborate with team members and other departments to address complex customer issues.
• Process customer requests, changes, and updates in internal systems.
• Flexibility to adjust to changing scenarios regarding ways of working.
• Strive to exceed customer expectations and enhance overall satisfaction, projecting a positive image of the company and brand.
• Proposing and implementing changes using own analyst view and creativity, focusing on process improvement.
• Maintain accurate and up-to-date customer records and documentation.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs, ensuring a high level of availability during working hours.
• Successfully completing the training plan and passing the Process Knowledge Test (PKT) on a regular basis.
• Providing assistance to new team members whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
• Able to use tools such Excel, Word, PowerPoint - as per the business and process requirements.
  
  

Qualifications

Minimum qualifications

• Very good knowledge of Spanish (C1) and English (B2).
• Bachelor’s degree.
• Good MS Office knowledge.
  
  

Preferred Qualifications

• Analytical thinking and self-starter.
• Relevant experience in phone customer service.
• High motivation and ability to learn.
• Ability to work under pressure.
  
  

What can we offer?

• Attractive salary;
• Stable job offers
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
  
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

Romania-Bucharest

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jan 17, 2025, 7:21:36 PM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time