Customer Support Agent (Finnish - English) Bilingual

Job Overview

We are in search of a skilled Bilingual Customer Support Agent (Finnish - English), also referred to as a Happiness Officer, who is dedicated to delivering exceptional service through our email and live-chat communication channels. The ideal candidate will possess a genuine enthusiasm for assisting others and the ability to maintain composure in high-pressure situations. Additionally, this role includes the responsibility of translating our product materials into Finnish, with user-friendly tools provided for effective translation and moderation of contributions.

Key Responsibilities

• Deliver professional and courteous customer support via email and live chat.
• Translate product materials into Finnish and oversee the moderation of translations from others.
• Analyze customer concerns and address them promptly and effectively.
• Keep accurate records of customer interactions and resolutions.
• Collaborate with team members to ensure high levels of customer satisfaction.
  
  

Required Skills

• Proven experience in customer support roles within a fast-paced environment.
• Excellent communication skills in both Finnish and English (written and verbal).
• Strong aptitude for assessing customer issues and resolving them efficiently.
• Proficiency in handling difficult customer situations with professionalism.
• Good analytical and problem-solving skills.
• Meticulous record-keeping abilities.
• Ability to work collaboratively within a team and independently with minimal supervision.
• Strong prioritization and multitasking skills.
• Familiarity with Domains, SEO, and Analytics is advantageous.
  
  

Qualifications

• Relevant experience in customer support or related fields is required.
• Proficiency in Finnish and English is essential.
• High School diploma or equivalent educational background is preferred.
  
  

Career Growth Opportunities

We offer a dynamic work environment that fosters career advancement and personal development through comprehensive training programs and ongoing growth initiatives.

Company Culture And Values

Our organization prides itself on a fun, collaborative, and international work environment where we value individuals who derive satisfaction from helping others. We encourage teamwork and strive to create a workplace that celebrates diversity and inclusion.

Networking And Professional Opportunities

Join our team to build your professional network while contributing to a rewarding customer service experience. Engage with like-minded professionals and participate in skill development initiatives that enhance your career trajectory.

Compensation And Benefits

• Enjoy the convenience of working from home.
• Access to paid leave after one year of service.
• An engaging and supportive company culture that values employee well-being.
  
  

If you are seeking a stable and long-term position where your contributions can make a significant impact on customer satisfaction, we invite you to submit your application and share a summary of your experience!

Employment Type: Full-Time