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Support Specialist

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2-4 years in customer support role, Tech-savvy and quick learner, Strong organizational skills, Excellent communication skills.

Key responsabilities:

Provide support via email, chat, and phone
Assist customers with platform navigation and issues
Collaborate with product and success teams
Educate customers on features and updates
Document customer interactions and feedback
Identify improvement opportunities in support strategies

Candidly Financial Services Scaleup https://getcandidly.com/

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Job description

Company Description

Candidly was founded in 2016 to flip the script on what it means to plan, borrow, repay, and save for college. Today, we’re the category leader with the market’s most comprehensive AI-driven student debt and savings optimization platform. We partner with hundreds of top employers, financial institutions, and retirement record keepers, positioning Candidly to serve more than 35 million Americans.

We’re already achieving incredible results — to date, we’ve helped our users get on track to eliminate more than $1.8B in student debt and pay off their loans 175,000 years quicker — and we’re seeking movers, shakers, innovators, and problem solvers to help take our mission even further.

Candidly is a high-growth, Series B startup, funded by leading investors including Altos Ventures, Aflac, Salesforce Ventures, UBS, Equal Opportunity Ventures, Impact Engine, Rethink Impact, Unum, and Cercano Management. Our fully remote, international team of 70 (and counting) includes alumni from Google, UBS, Twitter, Plaid, Prudential, LendingTree, Morgan Stanley, Deutsche Bank, and more.

Job Summary:

As a Customer Support Specialist at Candidly, you will be crucial in ensuring our customers receive exceptional service and support. You will be the primary point of contact for addressing inquiries, resolving issues, and guiding customers through our platform. Your dedication to customer satisfaction will directly contribute to the success of our mission to democratize video storytelling.

Responsibilities:

Provide friendly and professional support to customers via email, chat, and phone channels.
Assist customers in navigating our platform, troubleshooting technical issues, and resolving inquiries effectively.
Collaborate closely with our product and success team to escalate and resolve complex issues.
Educate customers on platform features, best practices, and product updates to optimize their experience.
Document and track customer interactions and feedback to enhance our service offerings.
Identify opportunities for improvement in processes and customer support strategies.

Requirements:

2-4 years in a customer support role, preferably in a tech-related or payments industry.
Excellent communication skills, both written and verbal, with a strong ability to empathize with customers.
Ability to troubleshoot and solve problems independently and efficiently.
Tech-savvy with the ability to learn new software and platforms quickly.
Strong organizational skills and attention to detail.
Passion for delivering exceptional customer service and ensuring customer satisfaction.

Background and EEOC

Candidly offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check & fingerprints).

Candidly strives to foster an environment where every employee can succeed. As an Equal Opportunity Employer we do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.