Online BPO Jobs for Freshers (Voice/Chat Process)

For More Details Contact to HR Mob : +91- 837607539

Position Title: BPO Executive (Voice/Chat Process)

Job Type: Full-Time (Work from Home / Remote)

Job Location: Remote

Job Overview:
An Online BPO (Business Process Outsourcing) job for freshers in the voice or chat process offers an exciting opportunity to interact with customers, address their queries, and provide solutions in real-time. This position typically involves providing customer support services via voice calls (inbound or outbound) or through live chat systems. As a fresher, you will be trained in communication skills, product knowledge, and the tools necessary to deliver high-quality service to customers.

Key Responsibilities:

1. Customer Interaction:
   • Respond to customer inquiries and resolve issues through voice calls or live chat support.
   • Understand the customers needs and provide accurate and timely information.
   • Handle inquiries related to billing, troubleshooting, technical support, product or service-related concerns, and other general customer queries.
2. Problem Solving:
   • Listen carefully to customers, diagnose issues, and offer solutions in a professional manner.
   • Collaborate with team members or escalate cases when required to resolve complex issues.
3. Product/Service Knowledge:
   • Gain a solid understanding of the company's products and services to provide correct and up-to-date information to customers.
   • Provide assistance with troubleshooting, installations, order processing, and other relevant tasks based on the companys offerings.
4. Performance Metrics:
   • Achieve individual and team-based targets like response time, customer satisfaction ratings, and first-call resolution (for voice processes).
   • Maintain high levels of quality in customer service by following prescribed scripts and guidelines for the chat or voice process.
5. Documentation:
   • Accurately document customer interactions, feedback, and issues for internal records and future reference.
   • Update customer profiles in the companys database and ensure all information is correct and up to date.
6. Team Collaboration:
   • Collaborate effectively with fellow team members and supervisors to ensure smooth workflow.
   • Share insights, feedback, and ideas for process improvement to enhance customer service quality.
7. Adherence to Guidelines:
   • Follow the companys standard operating procedures (SOPs) and comply with regulatory requirements for customer support services.
   • Adhere to shift schedules and work effectively to meet targets and deadlines.

Skills Required:

• Communication Skills: Excellent verbal and written communication skills with fluency in English or other required languages.
• Problem-Solving: Ability to listen actively and troubleshoot issues efficiently.
• Patience & Empathy: Display a positive and patient attitude towards customers, even when handling difficult situations.
• Time Management: Ability to manage multiple tasks effectively and work within deadlines.
• Basic Computer Skills: Comfortable using computers, browsers, chat systems, and various customer support tools.
• Typing Skills: Speed and accuracy in typing, particularly for the chat process.

Qualifications:

• Educational Background: Minimum qualification of 10+2 (higher secondary) or equivalent. Graduates are also welcome to apply.
• Experience: Freshers or candidates with minimal experience in customer service or BPO roles are preferred.
• Technical Requirements: A reliable internet connection, a working computer, a headset, and a quiet environment for uninterrupted work.

Work Environment:

• Remote work setup with flexible hours, depending on the companys shift requirements.
• Supportive training and guidance will be provided to freshers to ensure successful onboarding.

Salary and Benefits:

• Competitive salary, performance incentives, and growth opportunities.
• Benefits such as health insurance, paid time off, and potential for career advancement within the company.

For More Details Contact to HR Mob : +91- 8376075395