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Billing Agent

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Ukraine

Offer summary

Qualifications:

Experience in Customer Support or Billing Support, Familiarity with payment systems and chargebacks, Proficient written English at Upper Intermediate level, Experience with Freshdesk or Zendesk preferred.

Key responsabilities:

  • Communicate with clients via email about payment issues
  • Handle chargeback and dispute resolutions with clients or banks

United Tech logo
United Tech Scaleup https://unitedtech.ai
201 - 500 Employees
About United Tech
United Tech is a dynamic product company established in Ukraine's vibrant heart. 🇺🇦 We specialize in designing innovative mobile and web applications, serving millions of users across the USA, Canada, Latin America, Europe, and the Middle East. With 6 products in our portfolio, a million new users, and 15+ million matches per month, we know how to constantly grow and reach top positions. 🚀 We've evolved from a small mobile app team to a global social networking company with 250+ skilled specialists across 13 countries and 3 continents, united by a founder’s mentality, result orientation, trust, and constant desire to improve. We maintain the working climate and operation of our products remotely, so whether you are in Ukraine or anywhere in the world, join us and shape the future of the social networking industry!
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Job description

United Tech is looking for a Billing Agent who will actively interact with the Payment and Support teams to quickly resolve payment issues from users.

About the product: It is a web communication platform connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets.

In this role, you will
  • Communication with English-speaking clients via emails
  • Answering customers' questions about payment problems, suggesting what can be done to solve the problem with payment
  • Risk management involving chargeback prevention, fraud prevention and continuous monitoring of transactions
  • Dispute resolution with the clients or banks that submitted chargebacks
  • Making refunds to customers upon their requests
  • Communication with Payment product manager on complex issues and features of online payments
  • Participates in the product development of the payment system: feature ideas, testing of new functionality

    • It’s all about you
  • Previous experience in Customer Support and\or Billing Support
  • Previous experience working with payments & chargebacks
  • Proficiency in written English at an Upper Intermediate level or higher
  • Experience with Freshdesk or Zendesk is preferred
  • Ability to understand and relate to customers’ concerns, providing support in a friendly and non-judgmental manner
  • Ensuring all customer inquiries are addressed accurately, with attention to important details
  • Capability to handle a high volume of interactions efficiently while maintaining quality
  • Flexibility to manage various types of customer inquiries and adapt to evolving policies or product updates
  • Strong communication skills to explain solutions and platform features clearly, ensuring customer understanding

    • What we offer
  • Care and support:
  • 20 paid vacation days, 15 sick days, and 6 additional days off for family events
  • 100% medical insurance coverage
  • Sports and equipment reimbursement
  • Online yoga class with an instructor from the Ukrainian Yoga Federation
  • Team building events, corporate gifts, and stylish merch
  • Financial and legal support
  • Position retention and support for those who join the Armed Forces of Ukraine
  • Participation in social initiatives supporting Ukraine

  • Comfortable working environment:
  • Work from our Kyiv hub or remotely with a flexible schedule
  • Modern equipment or depreciation of your own tools

  • Investment in your future:
  • Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
  • 70% of our heads and leads have grown into their roles here — so can you!
  • Performance-oriented reviews and Individual Development Plans (IDPs)
  • Reimbursement for professional courses and English classes
  • Corporate library, book club, and knowledge-sharing events

    • Hiring process
  • Intro call
  • Test Task
  • Hiring Team Interview
  • Final Interview
  • Reference check
  • Offer

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    BillingChargebackPayment ProcessingCustomer SupportZendeskFreshdeskRisk ManagementDispute Resolution

    Other Skills

    • Detail Oriented
    • Physical Flexibility
    • Communication
    • Problem Solving
    Are you interested?

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