JM 5566 - Contract LAN Administrator

WILL Immploy a project of WILL Employment Solutions connects employers with immigrant job seekers willing to work in Southwestern Ontario, Canada. We are currently seeking interested candidates to present to a regional employer for this advertised position.

To be considered for this opportunity, you must be legally eligible to work in Canada, residing in Canada and not currently employed in your trained/educated field. If you are currently enrolled in Full-Time Post-Secondary education, please reach out to WILL Employment Solutions for job search support upon program completion/graduation.

We thank all candidates for their interest, however, only candidates eligible for support will be contacted for next steps.

For more information about WILL Employment Solutions’ services and programs, please check out https://willemployment.ca/

• Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
  
• Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
  
• Culture: We foster a culture of respect, openness, and innovation. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
  

• Contribute to cross-functional teams working together to optimize the electrical distribution system.Setup, deploy, install, maintain, upgrade, and dispose of desktop/end user hardware and software assets (e.g. PCs, laptops, mobile devices, printers, copiers, and other peripherals). Assist with ongoing maintenance, procurement, asset refresh planning, budgeting and future planning for the company’s desktop environment and relevant peripherals. Monitor the performance and lifecycle of the company’s desktop infrastructure and make suggestions for improving efficiency. Maintain equipment inventories for asset management purposes. Collaborate with existing vendors to evaluate the new technology that is available and make recommendations on using that technology. Develop and maintain processes to optimize hardware and software deployments.
  
• Perform the duties of the Service Desk Agent. Serve as the first point of contact for users seeking technical assistance for desktop, connectivity, software, peripherals and mobile devices. Ensure help desk tickets are accurately logged and maintained. Resolve problems and answer end user questions. Troubleshoot hardware and software issues in person, remotely and via telephone. Handle maintenance and operation of hardware and software, troubleshoot malfunctions and contact vendors for repairs as needed. Identify/analyze common IT issues and take steps to reduce or eliminate them. Document resolution taken, and collaborate with / seek assistance from other IT personnel and supervisors in order to develop relevant solutions. Maintain and develop knowledge base documentation.
  
• Assist the Manager, IT Infrastructure in prioritizing and reassigning open support tickets, addressing escalated support tickets, and analyzing end-user support history (e.g. response time, first-call resolution). Prepare reports regarding end user hardware and software, and associated support processes, for various internal audiences. Act as the primary point of contact for end-user business solutions, implementation, troubleshooting and problem solving.
  
• Responsible for configuring and managing end user accounts in Active Directory and Google Cloud in ensuring appropriate permission to, and security and protection of corporate data and records. Ensure that security software is updated and running properly. Assist with cyber security incident management.
  

Requirements

• Knowledge and experience working in Microsoft Active Directory for user management
  
• Knowledge and experience working in Google Cloud Admin console
  
• Good understanding and experience in desktop computer hardware, software and operating systems, mobile devices and other information technology solutions associated with the position
  
• Familiarity with cyber security best practices in relation to end user support
  
• Excellent abilities in problem solving, diagnosing and resolving complex technical issues pertaining to end-users and business needs
  
• Knowledge of Windows OS provisioning, system management tools, logical file systems, client/server environments, and service desk technologies
  
• The position necessitates a high degree of confidentiality; trusted with visibility/access to highly sensitive and confidential information
  
• Effective communication and customer service skills
  
• Strong oral and written communication skills
  

• The successful candidate will be required to complete a Criminal Record check prior to the commencement of employment.
  

Benefits

• Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments.
  
• Wellness: Wellness Program and Employee and Family Assistance Program
  
• On-site Amenities: Cafeteria; Free Fitness Centre for all employees.
  
• Work Arrangement: Hybrid. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with organizational policy. Please note remote work is not guaranteed in the future and is subject to change.