Guest Services Representative

Guest Services Representative

Full-time, Remote

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Position Overview  

Sky Zone owns and operates popular entertainment venues for group events and birthday parties, a place where friends can have fun and be active together. Event Coordinators are often the first point of contact for guests who are interested in booking a group event or party at one of our park brands. In this role, you will respond to inbound calls, email, text and webchat, provide event/party information and recommendations based on customer needs, and accurately complete bookings. You will also thoroughly review, modify and reschedule party and group event bookings.

This is a work from home opportunity, ideal for someone who is self-motivated, focused on guest satisfaction, organized when prioritizing workload, and urgently resolving guest issues. We provide a company-issued laptop for the duration of your employment.  

Responsibilities  

• Ability to work a variety of shifts from 9AM – 6PM (local time), Weekend and Evening availability required. 
• Provide all aspects of customer support for group events and party bookings via phone, email, text and webchat.  
• Consult with guests to fully understand their group event needs, provide package options and availability.  
• Collect relevant booking information and accurately complete related adjustments and data entry.  
• Process booking reschedules and modifications.  
• Adjust credit card deposits for modified bookings as appropriate.  
• Thoroughly understand park pricing and articulate the value proposition to upsell event, membership, and party offerings.  
• Use resources to be knowledgeable of park layout, attractions and facilities.  
• Collect and execute credit card deposits for new bookings.  
• Collaborate at least weekly with General Managers and park staff on event logistics.   

Qualifications 

• MUST reside in one of the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OR, PA, SC, TN, VA, WA.
• Must be at least 18 years of age and have a high school diploma or equivalent. 
• Ability to work a flexible schedule.
• Prior experience in customer service or business processing environments preferred.  
• Friendly communication style, ability to quickly develop a rapport with Guests.  Communicates clearly both in writing and verbally.  
• Results-driven, self-motivated, and solutions-oriented.   
• Consistently pay attention to detail to ensure accurate data entry.   
• Proficient computer skills, ability to learn and navigate our web-based booking system, webchat, and texting.  
• Proficient computer skills to learn and navigate web-based booking system, online webchat, and texting.  
• Must have a private workspace with limited background noise and access to quality internet service.   
• Must be able to pass a background check.