IT Asset Management Specialist

Overview:

Location: Tustin, CA- On-site.

Pay: $22/hr.

Hours: 7:30AM to 8AM start.

COMPANY SUMMARY: 

New American Funding is one of the largest privately-owned direct mortgage lenders in the nation. Headquartered in Orange County, California, the company is dedicated to helping other families and individuals improve their quality of living through homeownership. Rick and Patty Arvielo founded New American Funding by combining their expertise to create an innovative business that quickly grew from its humble beginnings into a top national mortgage lender and an industry powerhouse.

POSITION SUMMARY: 

The IT Asset Management Specialist’s role is to support and empower staff with IT equipment to execute the organizational mission securely and with ease via supported business applications and technology. This person will identify, research, and resolve policy issues, complete equipment installations, configurations, and upgrades as well as work on problem identification and resolution of hardware, ticketing issues.

ESSENTIAL RESPONSIBILITIES:

• Must be able to lift up to 60 pounds (Computer Equipment Boxes containing (Laptop, Mini Desktop, PC Monitors, Docking Stations, IP Phones))
• Monitor Incoming Ticket Request for IT Assets (IT Equipment’s and peripherals)
• Assist Helpdesk team members with PC configurations (such as connecting remote IT techs into the laptops/desktops so Helpdesk techs can configure PCs
• Receive New IT Equipment (laptops, mini-Desktops, PC Monitors, Docking Stations, bubble wrap, shipping boxes, packaging tape, peripherals ((keyboard, mice, USB dongles, Video Cables,
• Asset Tag New IT Equipment and record Asset Tag + Serial number in our IT Asset Management Tracking application
• Imaging laptop and Desktop, Shipping Replacement IT Equipment to Existing employees for break fix & upgrades
• Receive Used IT Equipment Returns, Unbox, Clean, Process Return and update records IT Tracking System

KNOWLEDGE, SKILLS, AND ABILITIES:

• A basic knowledge of operating systems, software, and hardware as well as a willingness to constantly learn new technical information.
• Excellent communication skills: This position will require you to convey information to team members, members of the organization, and other stakeholders.
• Strong organizational and time management skills with exceptional attention to details
• Strong understanding of principles, practices, and techniques in the installation, maintenance and troubleshooting of hardware and software
• Ability to work independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the organization.

QUALIFICATIONS AND REQUIREMENTS:

• Basic Computer Literacy
• Able to lift up to 60 lbs., stand on feet for extended periods of time.
• High energy and passion for New American Funding mission
• Be open to change and substantial variety in the workplace.
• Be reliable, responsible, and dependable, fulfilling obligations and meeting deadlines.

WORK CONDITIONS:

• Pleasant workspace setting, comfortable temperature
• Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential.
• Requires computer usage and sitting and standing lifting for extended periods of time.
• Extended or irregular work hours will be required during project launches and expansions.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.  

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.  

[EOE/M/F/D/V. Drug-free workplace.] 

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