About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
Reporting to the Director of Delivery Operations, the Delivery Operations Associate will primarily be an executor, driving the internal optimization projects prioritized by leadership to completion. Projects may include (but are not limited to): Integrating client satisfaction surveys, employee feedback, and company strategic plans to make Nava’s teams more sustainable and effective; training and supporting delivery staff on new processes; executing on implementation of changes; developing data-driven employee retention strategies.
The Associate will also provide analysis, advice, and recommendations to Nava’s delivery leadership team in making Nava’s matrixed staffing model more efficient, raising potential issues to be prioritized by leadership.
What you'll doDevelop infrastructure for Nava's Delivery OrganizationPerform administrative and clerical tasks to support Nava’s delivery operations Manage Nava’s bench operations and coordinate non-billable projects for delivery staffAdminister our cross-functional skills database and ensure data is linked to Nava's staff rosterEnsure metrics are entered into our tracking system and surveys are rolled out on a regular cadenceOrganize and manage data gathered in client satisfaction interviews In coordination with People Operations, manage non-billable activities like training and practice buildingOther duties as required
Required skillsExperience working in operations roles at a professional services organizationExperience supporting software delivery teams in an operational roleExperience planning and executing large initiatives and processes, inclusive of efficient process design and change managementExcellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise mannerAbility to build and form strong relationships with both the internal team and external vendors and work harmoniously with othersAn adaptive, proactive, empathetic, tenacious, and positive mindsetHighly organized, resourceful, reliable, and detail oriented approachA critical thinker with a problem-solving mind
Desired skillsExperience working with state and federal government clientsExperience working in WorkdayExperience working cross-functionally with people operations/HR and business operations teamsExperience with Google Suite, Atlassian suite, and other project management and resource management toolsOther requirements
All roles at Nava require the following:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.
● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
● Employee wellness program: Access our comprehensive Employee Wellness Program.
● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
● Fertility support: Benefit from fertility support and treatment options.
● Sabbatical leave: We offer a sabbatical leave program.
● 401k contributions: We match 4% of your salary in 401k contributions.
● Flexible work arrangements: We offer flexible work arrangements to suit your needs.
● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
● Learning and development: Access our comprehensive learning and development program.
● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
● Equity stock options: Benefit from equity stock options.
● Employee referral program: Participate in our employee referral program.
● Commuter benefits: Enjoy commuter benefits.
● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
