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ServiceNow ITOM Architect w/AIOps and Automation

Remote:

Full Remote

Contract:

Freelance

Work from:

Georgia (country), Georgia (USA), United States

Offer summary

Qualifications:

5+ years of ITOM implementations experience, Expert in ServiceNow ITOM modules, Experience with AIOps and JSON scripting, Certification in Event management or Orchestration.

Key responsabilities:

Lead development and architecture for ITOM solutions
Collaborate with teams to prioritize ITOM goals

Scicom Infrastructure Services Information Technology & Services SME https://www.scicominfra.com/

11 - 50 Employees

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Job description

Scicom is looking for a ServiceNow ITOM Architect to accelerate their AIOps & automation journey by playing a key role as an Architect and Lead Developer. The selected candidate will work with business leadership across platform teams, development teams, product owners, scrum masters, and other technology centers of excellence to prioritize the ITOM goals for engineering new solutions to improve platform and application stability, performance, metrics and reporting. Additionally, they will aid in the process of service mapping, discovery, event management, cloud automation, Health Log analytics and orchestration on the ServiceNow platform. This ITOM Architect will work to deliver transformation projects in AIOps and provide strategic and technical hands-on expertise to support IT with predictive & automation solutions with the goal to prevent incidents & reduce MTTR.

MINIMUM REQUIREMENTS

5+ years of Delivering ITOM implementations and integrations

Expert in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration and CMDB

Experience in ServiceNow CMDB Architecture & CSDM model

Expert with AIOps

Experience in JSON scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration

Experience designing and developing integrations between ServiceNow and third-party systems, cloud (Azure & AWS APIs), including use of ServiceNow’s Integration Hub

Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping

Knowledge on identification, classification rule, articulation in ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies.

DESIRED SKILLS

Certification in Event management, Orchestration, ServiceNow Certified System

Advance experience with AIOps tools and techniques, such as machine learning, data analytics, and automation is a must

JavaScript - HTML5, Jelly, jQuery and AngularJS

Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience