Publisher Success Manager - Nitro

Description

We’re on the hunt for a bold and dynamic Publisher Success Manager to join our pack and lead publishers to new heights of success. In this pivotal role, you’ll be the champion of onboarding new publishers, optimizing their performance, and cultivating long-term partnerships. You’ll take command of publisher account relationships, driving impactful improvements and unlocking revenue opportunities.

As a trusted ally to publishers, you’ll guide them through challenges, uncover growth strategies, and ensure their onboarding experience is seamless. Reporting to the Publisher Success Leader, you’ll serve as the go-to expert, steering strategy and empowering clients to achieve their fullest potential.

If empowering creators and driving success runs through your veins, this role calls out your name!

Responsibilities

In this role, you will:

• Own the end-to-end onboarding process for new publishers assigned to you.
• Manage and cultivate a book of business, ensuring performance improvements and long-term growth.
• Communicate proactively with clients, providing quick and effective updates and insights.
• Escalate issues to internal teams to remove roadblocks and ensure successful implementations.
• Share new initiatives and strategies with clients to increase revenue and enhance their experience.
• Conduct quarterly business reviews (QBRs) and consistent check-ins to maintain and grow relationships.
• Become a custodian of the magical forest spirits, responsible for protecting them from the sharp metal axes of orcs and goblins

Requirements

• 2-3 years of experience in account management or a related field.
• Experience in digital advertising, with a focus on publisher success.
• Strong analytical skills to review performance data and identify growth opportunities.
• A farmer mindset - adept at nurturing existing accounts and driving their growth.
• Familiarity with managing both low-touch and high-touch account types.
• Experience conducting QBRs, tracking KPIs, and documenting recurring challenges and solutions.
• Ability to quickly learn and understand product implementation processes.
• Fluent in the Nymph and Dryad tongues. Formal druidic training is a serious plus.