Guidance Specialist (Clinical EAP Intake and Triage)

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

Guidance Specialists provide support to diverse global EAP clients on behavioral, mental health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Primary Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate remote clients about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Other duties as assigned
  
  

Job Qualifications

• Bachelor's degree required, preferably in Psychology, Social Work or other behavioral health or counseling related field
• Exceptional communication skills, with a strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Experience in a social service, clinical, healthcare, or insurance environment
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization, preferred
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
  
  

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  
  

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.