Job description

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Ecommerce Chief Operating Officer (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $5,000 - 6,000 USD/month depending on experience paid via wire transfer

Schedule: Monday - Friday, 9:00am to 5:00pm Eastern Time zone

Job Overview:

Our client's ecommerce business is a fast growing, industry leading nutraceutical product company. Operating remotely, they strive to combine exceptional customer experiences, and standout products across sales and marketing channels. We’re looking for a visionary Chief Operating Officer to optimize operations, enhance organizational efficiency, and drive sustainable growth in a remote-first environment.

The Chief Operating Officer will be responsible for managing and streamlining our daily operations, ensuring cross-functional collaboration, and driving the execution of strategic initiatives. This role demands a results-driven leader with deep expertise in ecommerce, remote team operations, and operational scaling.

Responsibilities:

Operational Leadership:
Oversee and refine all operational processes, including supply chain, logistics, customer service, and fulfillment.
Design and implement operational strategies that enhance efficiency, scalability, and profitability.
Ensure seamless coordination across departments to meet business objectives.
Strategic Planning:
Collaborate with the CEO to define and execute the company’s strategic vision and growth roadmap.
Identify and prioritize initiatives that drive operational excellence and competitive advantage.
Analyze market trends and business performance metrics to make data-driven decisions.
Team Management:
Lead, mentor, and develop a high-performing remote operations team.
Foster a culture of accountability, collaboration, and continuous improvement.
Implement systems for performance tracking and professional development.
Financial Oversight:
Work closely with the CFO to establish and manage budgets, forecasts, and financial goals.
Monitor operational expenses and implement cost-saving measures without compromising quality.
Customer Experience Optimization:
Ensure customer satisfaction through streamlined operations and superior service delivery.
Implement processes to improve order accuracy, shipping times, and overall customer support.
Technology and Process Improvement:
Leverage technology to automate and optimize key business processes.
Stay informed about ecommerce tools and innovations to maintain a competitive edge.
Collaborate with IT and product teams to ensure robust and scalable platform operations.
Risk Management and Compliance:
Identify and mitigate operational risks, ensuring business continuity.
Ensure compliance with global ecommerce regulations, including data privacy and cybersecurity.

Qualifications, Skills and Key Competencies:

Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
5+ years of experience in operations management, with at least 5 years in ecommerce or a related industry.
Proven success in managing and scaling remote teams.
Strong knowledge of ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and operational tools.
Exceptional leadership, communication, and organizational skills.
Analytical mindset with a focus on data-driven decision-making.
Experience in global logistics and supply chain management is a plus.

Benefits: