Field Service planner, Service and Repair

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization of 300 people across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Processing over 10,000 routine maintenance and breakdown requests per annum in the UK and Ireland alone, we are looking for a Field Service Planner to co-ordinate the field service engineers and assist in planning their schedules.

Your primary focus will be proactively scheduling the field service team to deliver a premium service across a wide range of products to meet the demands of our customers and the sales force.

This is a great opportunity to drive the field service team to deliver industry leading customer support for Service and Repair in the UK & Ireland. With the ultimate goal of establishing Medtronic as an uncontested market leader as a service provider across all sectors of the business.

Responsibilities may include the following and other duties may be assigned:

• Proactively scheduling the field service team to deliver an efficient and focused solution for service.
• Scheduling preventive maintenance visits and breakdowns for the field service team to ensure that their time is managed efficiently maintaining a high level of utilized hours.
• Striving to achieve a common goal of customer service excellence.
• Identifying and communicating with all key personnel with respect to service & repair including Clinical engineering, device management departments, department heads, clinicians etc.
• Building strong relationships with stakeholders and client to ensure that the customer experience is exemplary.
  
  
  

Required Knowledge and Experience:

• Excellent communication skills
• Experience in all Microsoft packages such as Excel, Word, PowerPoint and Access
• Experience in QMS
• Sound geographical knowledge of the UK and Ireland utilizing route planning software to limit travel time
• Strong problem solving and analytical skills, demonstrate initiative and contribution to process improvement
• Able to work individually and as part of a team
• Customer focused and dedicated to building long term relationships and exceeding expectations
  
  
  

Knowledge of SAP, Service Max and power BI is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here