Platform Operations Manager

A Note on the Application Deadline:
Please take your time with your application and the questions; you do not need to be the first to apply to get this job. The closing date for applications is January 24, 11:59pm PT. After the application window has closed, we will review EVERY submission and talk to the shortlist we make based on the applications.

As a Platform Operations Manager at Dave, you will join Dave’s platform team and join our payments and banking platform operations from both merchant acquisition and debit card issuing sides to support Dave’s credit and banking products. You will be responsible for our banking and payment platform's performance and quality. You will work closely with internal and external partners to ensure scalability and efficiency in our operations and compliance with regulatory requirements and contractual obligations. You will use your prior experience to identify and drive improvement opportunities to improve the experience we provide to our customers. 

What you’ll do: 

• Responsible for the day-to-day operations management of Dave’s payment and banking platform that powers billions of transactions. 

• Be an essential individual contributor to Dave’s payment and banking platform strategy and help define our platform objectives and key results. 

• Lead continuous improvement efforts of our platform and partnerships, including cost, performance, and reporting with regard to our merchant banking and debit card issuing business

• Manage our integration with our card system providers to ensure scalability and performance and support new product enhancements. 

• Be a strategic partner for our bank and payments product team, providing inputs to the product roadmap and supporting and advocating for product initiatives. 

• Ensure our payment platform is compliant with applicable rules and regulations. 

• Be a payment expert with detailed knowledge of payment processing, card issuing, network management, and cost optimization. 

• Communicate and collaborate with cross-functional teams, payment providers, financial institutions, and vendors regarding payment processing issues and opportunities. 

What you’ll need: 

• You have 3+ years of operational and/or consulting experience managing payments or card platforms in large-scale fintech, a consulting firm, or a bank on merchant banking and card issuing sides 

• You have a good working knowledge of the FinTech industry, specifically payment facilitators, payment networks, card issuing platforms, and more.  

• Experience with payment processing, card issuing, network management, and cost optimizations 

• You are detail-oriented, stay focused, and can prioritize projects and responsibilities.

• Excellent communication and collaboration skills; ability to work with multiple stakeholders and manage large-scale projects 

• Attention to detail and the ability to problem solve; hands-on problem solving, using data to identify issues or opportunities for improvement 

• Knowledge of financial regulations and payment industry standards is a plus.

Don’t let imposter syndrome get in your way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.

Why you’ll love working here: 

At Dave, our people are just as important as our product. Our culture is a reflection of our values that guide who we are, how we work, and what we aspire to be. Daves are member centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual first company, team members can live and work anywhere in the United States, with the exception of Hawaii. 

A few of our benefits & perks:

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals

• Flexible hours and virtual first work culture with a home office stipend

• Premium Medical, Dental, and Vision Insurance plans

• Generous paid parental and caregiver leave

• 401(k) savings plan with matching contributions

• Financial advisor and financial wellness support

• Flexible PTO and generous company holidays, including Juneteenth and Winter Break

• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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