(Senior) Customer Value Manager (m/f/d)

About Buynomics:

“What will customers buy?” This is the essential question driving all commercial decisions. At Buynomics, we have developed Virtual Customer technology to answer this question 100x faster and with unmatched precision. Our platform replaces gut-driven decisions and outdated tools like spreadsheets, empowering companies to make data-driven, transparent, and customer-focused commercial choices.

As the operating system for commercial decision-making, Buynomics provides businesses with a unified source of truth to tackle their market-facing challenges—from pricing to product offers, promotions, and more. Leveraging large-scale simulation technology, we digitize customer behavior to predict purchasing decisions in any environment. Our clients use Buynomics to optimize their portfolios, pricing strategies, promotions, trade terms, and beyond.

We are searching for a Senior Customer Value Manager (m/f/d) to lead partnerships with multinational corporations, champion product adoption, and enable data-driven decision-making through the innovative Buynomics solution.

What you'll do:

• Customer Partnership Leadership: Build and nurture strong relationships with a portfolio of multinational clients, acting as their primary contact and strategic advisor.
• Product Adoption & Success: Drive customer success with Buynomics by enabling the adoption of our solution and ensuring its value across their organization.
• Strategic Growth Opportunities: Plan and implement up-selling and cross-selling strategies to expand product usage across departments, users, and business units.
• Client Education: Conduct onboarding sessions, tool training workshops, and strategic sparring sessions, empowering clients with knowledge and best practices for revenue growth optimization.
• Team Coordination: Lead and coordinate the efforts of Customer Value Specialists, ensuring a seamless service experience for clients.
• Customer-Centric Innovation: Identify client needs and collaborate with internal teams to prioritize and deliver impactful product enhancements.
• Collaborative Initiatives: Partner with Solution Engineering, Sales, and other teams on data-driven and upsell-specific initiatives to further customer success.

What you'll need:

• At least 2 years in consulting, customer success, revenue growth management (RGM), or a similar high-performance environment.
• A customer-first mindset with a knack for solving complex challenges.
• Strong skills in project management, self-management, and stakeholder alignment.
• Advanced knowledge of PowerPoint and Excel, with an affinity for quantitative data.
• Exceptional verbal and written communication skills and a passion for client engagement.
• A degree in business, economics, or a related field.
• Fluency in English; another European language is a plus.
• A proactive attitude with a desire to make a difference from day one.

What we offer:

• Dynamic Environment: Be part of an international and diverse team that thrives on innovation and collaboration.
• Flexibility: Work remotely within the EU with occasional visits to our Cologne HQ or Barcelona office, or enjoy a hybrid setup in one of these locations.
• Learning & Development: A dedicated learning budget to support your professional growth.
• Local Perks: Language lessons and health and fitness benefits in Germany and Spain.
• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered.

Buynomics is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.