Sales Consultant/Stylist— Challenge, Inspire and Grow with us at Miss
We’re looking for a dynamic and customer-focused individual to join our team as a Sales Consultant/Stylist.
If you're passionate about home décor, enjoy helping customers create beautiful spaces, and thrive in a collaborative environment, we want to hear from you!
About Us
We’re growing here at Miss Amara — fast. We’re reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:
- Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020
- Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
- Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
- Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021
- Finalist, Top Social Media Retailer, Power Retail Awards 2021
Our plan: To be the number one global retailer for rugs.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.
We are building an all-star team to create a scalable business that our customers want to return to, time and time again.
The role
In this role, you'll be responsible for providing personalized styling and product recommendations, handling inbound sales and styling inquiries, and ensuring exceptional service to our customers across various communication channels.
Key Responsibilities:
- Handle inbound sales and styling calls as per the schedule, reflecting operating hours.
- Assist customers via live chat with product and styling inquiries.
- Respond to voicemails and emails within 12-24 hours, offering rug suggestions and styling tips.
- Provide customers with detailed product information, including features and materials, to ensure it fits their needs.
- Use visual tools to create personalized styling experiences and drive sales.
- Follow up with customers to maintain engagement, foster loyalty, and close sales.
- Support customers with order queries, directing them to the appropriate team as needed.
- Contribute to outreach initiatives, social media engagement, and styling page improvements.
- Collaborate with cross-functional teams to enhance the customer journey and support business goals.
- Actively participate in training, feedback sessions, and team meetings to continuously improve.
- Take ownership of sales targets and contribute to team KPIs.
Qualifications:
- Proven sales expertise with a minimum of 4 years of experience in retail or customer-facing roles with a track record of meeting or exceeding sales targets.
- Ability to work autonomously and efficiently in a fully remote environment.
- Strong understanding of home interior trends and ability to curate personalized recommendations for customers.
- Proven track record of driving initiatives that improve customer engagement, efficiency, and continuous improvements.
- Strong cross-functional collaboration skills, working effectively with teams like Marketing, Production, and others.
- Customer-centric approach, always prioritizing exceptional service and customer outcomes.
Why should you join?
- Part of our growing team — You’ll be a pivotal part of building a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
- Work in unchartered territory — We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪
- Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏
If you’re inspired to join the future of e-commerce, we want to hear from you!
