Project and Reporting Administrator - Remote

Who are we?  

Polyconcept North America (PCNA) is the world's largest distributor of customized and personalized Goods operating on five continents and selling in more than 100 countries. 

What we offer you:

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Paid Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your Career:   

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values:

Delight Customers: Treat our customers the way you’d like to be treated. 

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative 

Think Team: Work together to get the job done. Be inclusive and collaborative. 

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. 

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses: Leed's, Bullet, Trimark, JournalBooks, ETS

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories.

The Position:

This position enhances the Order Processing department and its organization by being responsible for the coordination, implementation, execution and completion of specific projects and reporting, ensuring consistency.

FUNDAMENTAL DUTIES:

• Defines project tasks and resource requirements needed for process improvements for OP
• Monitors and reports on progress of the project to appropriate management members in OP
• Evaluates and assesses results of projects
• Works with IT to determine which reports need to be retired or restructured within SQL
• Creates graphs/charts to assist manager with analyses.
• Creates new reports in report builder as requested by manager
• Runs and modifies any existing reports for the management team (OP, Art, Digital Output)
• Records productivity data and maintains master departmental tracking sheets
• Completes RCM trend analysis
• Provides graphs and scorecards for productivity, RCM’s, other tracking as requested of Manager for the department (as a whole, by area, and by employee)
• Communicates with customers by e-mail and/or telephone
• Maintains report subscriptions for the OP/Art management team
• Updates Sharepoint segments as required by department manager
• Tracks and updates customer resources needed for Leed’s on SharePoint
• Performs other duties as assigned

SKILLS AND KNOWLEDGE: 

• Prioritizes responsibilities for maximum productivity
• Strong communication and organizational skills
• Strong Customer Service etiquette
• Ability to work in a fast paced environment with a strong sense of urgency
• Attention to detail and follow up
• Proficient computer skills with a solid understanding of, Microsoft Word, Microsoft Excel and Microsoft Outlook, Power Point, Access, Illustrator

MINIMUM QUALIFICATIONS REQUIRED: 

• Associates Degree preferred
• 1 year experience Customer Service experience in an administrative type role preferred.
• Experience with SQL basics preferred

Together We Inspire Pride 

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. 

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.