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Technical Support Engineer (Asian timezone)

fully flexible
Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Asia

Offer summary

Qualifications:

Experience in customer support roles, Familiarity with help desk software, Fluent in English, additional languages a plus, Excellent communication and problem-solving skills.

Key responsabilities:

  • Provide customer service via Skype, JIRA, and Mail
  • Log inquiries and escalate as needed
  • Analyze and report product malfunctions
  • Identify customer needs and assist with features
  • Follow up to ensure issue resolution
  • Gather feedback and share with stakeholders
Booming Games logo
Booming Games Scaleup https://booming-games.com/
51 - 200 Employees
About Booming Games
We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry. From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more. Find out more at booming-games.com All followers must be 18+. Begambleaware.org - Gamble Responsibly.
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Job description

About the role
As a Technical Support Specialist covering Asian time zones, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
Responsibilities
  • Provide the highest level of customer service to our customers in the Asian region via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
  • Log inquiries of customers and escalate accordingly
  • Analyze and report product malfunctions
  • Identify customer needs and assist with using specific features
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Stakeholders
Requirements
  • Experience as a Customer Support Specialist or similar CS role 
  • Experience using help desk software and remote support tools 
  • Fluent English is a must, additional languages are a plus 
  • Excellent communication and problem-solving skills 
  • Patience and professionalism when handling tough cases
Nice to have
  • Familiarity with gambling industry is a plus 
Good to know
  • This is a full-time, fully remote, freelance/independent contractor position
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
  • We’re a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact
HR Team
Apply for this job
About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingCustomer SupportHelp Desk SupportRemote Technical SupportCasino Security

Other Skills

  • Problem Solving
  • Communication
  • Professionalism
  • Patience
Are you interested?

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