Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We create tools that empower veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in over 10,000 clinics and hospitals annually across 30+ countries with 17+ years of experience in healthcare and veterinary software.
EasyPractice is the flagship product for the therapy unit in Nordhealth, enabling clinicians and therapists to manage their administrative work efficiently. With more than 40,000+ users and a software ecosystem touching over 2M+ people worldwide, EasyPractice is steadily growing. A key initiative is to step-by-step, as the EasyPractice platform evolves, migrate customers and users from older PMS products for EasyPractice to become our Unified PMS Platform. If you're passionate about solving problems and delivering excellent customer experiences, we might have the perfect role for you!
🚀 As a Technical Support Developer at Nordhealth and EasyPractice, you will play a crucial role in ensuring smooth operations for our customers by resolving complex technical issues escalated from the 1st line support team. Your main responsibility will be to handle tickets, troubleshoot issues, and maintain our system, which primarily involves working with Laravel and Vue.js.
This role is ideal for someone who thrives on problem-solving, enjoys a mix of technical challenges, and has a customer-first mindset.
Efficiently troubleshoot and resolve technical issues reported through our support system.
Investigate, debug, and provide fixes for bugs in our Laravel and Vue.js-based applications.
Collaborate with the 1st line support team to ensure timely resolution of tickets and effective communication with end-users.
Understand and prioritize tickets while considering business and userbase needs.
Maintain and optimize existing code to enhance performance, scalability, and reliability.
Document technical solutions and contribute to building a knowledge base for recurring issues.
Collaborate with the development team to escalate and resolve more complex issues when necessary.
We’re huge fans of Laravel and the tools in its ecosystem. As a Technical Support Developer, you’ll work daily with:
PHP / Laravel
Vue.js 2.x/3.x
MySQL
Bootstrap and TailwindCSS
Ideally, you have:
A strong background in Laravel Framework, PHP, and Vue.js.
Experience troubleshooting technical issues in a customer-facing role.
Solid knowledge of database management (MySQL, PostgreSQL, etc.).
Ability to navigate remote server administration.
Excellent problem-solving skills and the ability to work independently in a remote environment.
Exceptional communication skills, enabling you to translate technical solutions into customer-friendly language.
Being a team player.
A proactive attitude and a passion for continuous learning and improvement.
Bonus points for experience in:
DevOps practices, Docker, CI/CD pipelines, or automated testing.
This role is open to candidates that are located Europe.
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. At EasyPractice, we're in an exciting growth phase, and joining us now means you can make a tangible impact on our success. 🌎
Here’s what you can look forward to:
😁 A friendly and supportive team environment.
🌍 Freedom to work from anywhere in Europe.
🕘 Flexible working hours to maintain your ideal work-life balance.
✈️ Annual company meet-ups to connect with colleagues in person.
🗺️ A remote-friendly culture with team members from around the world.
If you enjoy solving technical challenges, working closely with a collaborative team, and making a real difference in customers' lives, this role could be your perfect fit.
Ready to join us?
Apply now! We'll fill the position as soon as we find the right person.
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