Intento builds a translation automation platform for large enterprises like Stripe, Subway, and GAP. Our Language Hub enables tailored AI workflows for automatic translation and connects them to various software systems to ensure consistent and authentic user and employee experiences across all touchpoints in all languages.
About the role
We are seeking a versatile and detail-oriented QA Engineer to focus on testing customized real-time translation solutions and self-service tools. Our customers often require tailored solutions to align with their specific needs, including UX adjustments, branding customizations, and support for their technologies.
In this role, you will validate these customized solutions to ensure they meet customer requirements while maintaining seamless functionality and usability. The role includes self-studying new technologies and platforms, identifying edge cases, navigating uncertainties, and ensuring consistent quality across diverse use cases. You will collaborate with cross-functional teams to deliver high-quality solutions that enhance user experience and drive customer satisfaction.
Responsibilities
Ensure that web content, chats, and ticket translation solutions meet customer requirements, including rendering, formatting, UX alignment, and customer-specific requirements.
Ensure the smooth UX, high performance, and accuracy of our self-service product parts, like Billing and Usage analytics, Translation Storage, etc.
Create QA documentation for internal use and pass the verification process when publishing our integrations on third-party marketplaces (Salesforce, ServiceNow, Atlassian, Zendesk, etc.).
Automate the generic parts of solutions to reduce the amount of manual testing and ensure high-quality releases.
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