Patient Engagement Coordinator

POSITION FUNCTION

The Patient Engagement Coordinator is responsible for planning, organizing, and implementing recruitment initiatives to successfully meet targeted enrollment goals for study protocols and enroll appropriate subjects. The Patient Engagement Coordinator will demonstrate a strong knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research

ESSENTIAL FUNCTIONS

• Collaborate with clinical operations team on designing enrollment and retention initiatives and contingency plans to optimize patient enrollment
• Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for multiple studies
• Evaluate eligibility of potential subjects through screening interviews and medical record reviews
• Obtain and maintain accurate documentation of patient information in clinical trial management system
• Review, call and update sponsor patient portals as needed
• Schedule and reschedule Prescreen and Screen visits
• Identify suitable candidates for studies based on knowledge of recruiting sites and upcoming studies
• Conduct database query reviews and outbound calls to assess study interest
• Provide study metrics and ongoing feedback on recruitment outcomes
• Links and manages leads from social media ads, web leads, physician referrals, refer-a-friend, and any other incoming form of leads, patient information data entry for recruitment and enrollment
• Ensure accurate and timely responses to interested patients via phone calls, emails and texts
• Participate in community engagement activities and health initiatives to promote Centricity Research and outreach
• Deliver high-level customer service and maintain teamwork
• Perform other duties as requested or assigned related to patient recruitment and enrollment.

EDUCATION/EXPERIENCE

Minimum:

• Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

Preferred:

• Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS

Prerequisite (Essential):

• Excellent communication skills (verbal and written)
• Excellent computer skills (MS Word, Excel and Outlook)
• Attention to detail
• Ability to manage time efficiently
• Ability to work under minimal supervision, identify problems and help find solutions
• Strong team player
• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
• Proficiency in electronic health records and/or medical terminology
• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred

Foundation:

• Conflict resolution
• Receptive to feedback
• Empowering & Developing others
• Empathy Skills
• Planning and organizing skills
• Excellent problem-solving skills
• Achievement oriented
• Analytical ability
• Initiative
• Decision making

Leadership:

• Forward thinking
• Innovative
• Creative 
• Strategic thinking
• Self confidence
• Strong interpersonal skills

PHYSICAL DEMANDS

• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
• Frequently required to complete work on the computer in a seated position
• May be required to lift light boxes (10 - 20lbs)

WORKING CONDITIONS

• Modern medical office environment or home environment
• Required to follow all healthcare industry OHSA and OSHA guidelines
• Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
• Some positions may require overnight/weekend hours

BENEFITS

• Opportunities to work with internationally renowned physicians
• Comprehensive health benefits, competitive salary
• RRSP or 401(k) contribution matching
• Continued opportunities for growth & development; yearly education allowance   
• Paid holiday closures and employee appreciation days off

EDUCATION/EXPERIENCE

Minimum:

• Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

Preferred:

• Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS

Prerequisite (Essential):

• Excellent communication skills (verbal and written)
• Excellent computer skills (MS Word, Excel and Outlook)
• Attention to detail
• Ability to manage time efficiently
• Ability to work under minimal supervision, identify problems and help find solutions
• Strong team player
• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
• Proficiency in electronic health records and/or medical terminology
• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred

Foundation:

• Conflict resolution
• Receptive to feedback
• Empowering & Developing others
• Empathy Skills
• Planning and organizing skills
• Excellent problem-solving skills
• Achievement oriented
• Analytical ability
• Initiative
• Decision making

Leadership:

• Forward thinking
• Innovative
• Creative 
• Strategic thinking
• Self confidence
• Strong interpersonal skills

PHYSICAL DEMANDS

• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
• Frequently required to complete work on the computer in a seated position
• May be required to lift light boxes (10 - 20lbs)