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Netsuite Technical Support

extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor's degree in Computer Science, IT., At least 3 years in technical support., Strong knowledge of Netsuite ERP/CRM., Netsuite certification is a plus..

Key responsabilities:

  • Provide technical support to clients.
  • Troubleshoot and resolve Netsuite issues.
Atticus Advisory Solutions Inc. logo
Atticus Advisory Solutions Inc. SME https://atticus.ph/
201 - 500 Employees
About Atticus Advisory Solutions Inc.
Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph
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Job description

Position: Netsuite Technical Support

Position Overview:

We are seeking a highly skilled and experienced Netsuite Technical Support to join our team in Manila. The ideal candidate will have a strong background in Netsuite and be able to provide technical support to our clients. The Netsuite Technical Support will be responsible for troubleshooting and resolving technical issues, providing guidance and training to clients, and ensuring the smooth operation of Netsuite systems.

Key Responsibilities:

- Provide technical support to clients using Netsuite software

- Troubleshoot and resolve technical issues related to Netsuite systems

- Communicate with clients to understand their needs and provide appropriate solutions

- Conduct training and provide guidance to clients on how to use Netsuite effectively

- Collaborate with the development team to resolve complex technical issues

- Ensure the smooth operation of Netsuite systems for clients

- Keep up-to-date with new Netsuite features and provide recommendations for their implementation

- Document and maintain technical support processes and procedures

- Provide timely and accurate updates to clients on their technical issues

- Act as a liaison between clients and the development team for bug fixes and enhancements

- Participate in team meetings and provide insights and suggestions for improvement

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- At least 3 years of experience in technical support, preferably with Netsuite software

- Strong knowledge of Netsuite ERP and CRM modules

- Experience in troubleshooting technical issues and providing solutions

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Strong problem-solving and analytical skills

- Proven ability to manage multiple tasks and prioritize effectively

- Willingness to learn and adapt to new technologies

- Netsuite certification is a plus

Benefits:

- Competitive salary package

- Health insurance coverage

- Career growth opportunities

- Dynamic and collaborative work environment

If you are a Netsuite expert with a passion for providing excellent technical support, we want to hear from you! Apply now and join our team at Atticus Advisory Solutions Inc.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

NetsuiteTechnical SupportMicrosoft Dynamics CRMNetsuiteNetsuite

Other Skills

  • Troubleshooting (Problem Solving)
  • Social Skills
  • Problem Solving
  • Communication
  • Analytical Skills
  • Time Management
  • Teamwork
Are you interested?

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