Business Analyst, technical - remote

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for a Technical Business Analyst with it’s IT department. We have a great team culture where we genuinely enjoy who we work with. This position may work remotely.

Job Purpose: The Business Analyst will elicit, analyze, specify, and validate the business needs of stakeholders, including customers and internal teams. This involves interviewing stakeholders to understand their processes and technical needs, documenting requirements, and refining solutions. Using strong communication, analytical, and problem-solving skills, the Business Analyst will support technology and process-oriented decision-making. Collaborating closely with Project Managers, this role is critical in developing new products by setting goals, timelines, and responsibilities to meet organizational objectives. This position ensures IT’s alignment with business requirements to drive overall success.

• Collaborate directly with the CEO, Executive Team, key stakeholders, and employees throughout the organization.
• Play an integral role in driving innovation in college sports travel during a period of exciting transformation.
• Join the leader in collegiate sports travel, handling all major college sports tournaments and regular season travel for over 100 Division 1 colleges across the United States.

Primary Responsibilities 

• Collaborate directly with the CEO, Executive Team, key stakeholders, and employees throughout the organization.
• Play an integral role in driving innovation in college sports travel during a period of exciting transformation.
• Join the leader in collegiate sports travel, handling all major college sports tournaments and regular season travel for over 100 Division 1 colleges across the United States.
• Support the intake and evaluation of new project requests and enhancements, ensuring all required information is gathered.
• Collect and document project requirements (both initial and detailed) from stakeholders.
• Analyze and translate conceptual user requirements into functional requirements and actionable project steps.
• Assess and interpret user requirements into feasible technical solutions and communicate these to stakeholders.
• Prioritize project requirements and translate them into user stories and system use cases.
• Analyze change impacts associated with projects.
• Facilitate communication about project changes to developers, project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• We are a team at Short’s Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company. Other responsibilities as assigned.

Ancillary Responsibilities

• Support development of new programs to support strategic organizational goals.
• Help facilitate business case development for proposed projects.
• Organize and coordinate programs, offering strategic guidance to teams and project managers.
• Research software and hardware products to fulfill project requirements.
• Define project scope, goals, timeline, and budget.
• Plan and allocate resources effectively (human & financial).
• Schedule, track, and prioritize project tasks to completion.
• Report and help resolve project risks, issues, and problems.
• Conduct QA to ensure features and functionalities have been enabled and optimized.
• Support other departments or handle tasks outside the role’s scope to benefit clients and the organization.
• Perform other duties as assigned.

Qualifications:

• Education: Bachelor’s degree in IT, MIS, Business, or related field.
• Experience: Minimum of 4 years of direct experience managing complex projects through full lifecycle using tools like JIRA or similar software tools.
• Certifications: CCBA preferred; CBAP and/or PMI-PBA acceptable.
• Technology Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and Salesforce (preferred).

Technical Skills:

• Project Management Expertise: Knowledge of recognized methodologies and certifications.
• Strategic Thinking: Ability to see the big picture and align data collection and Salesforce initiatives with the organization's goals. 
• Collaboration: Ability to work with diverse teams and stakeholders, bridging gaps between technical and non-technical team members
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Problem-Solving: Proactive approach to resolving challenges and optimizing processes.
• Task Management: Strong organizational skills to manage competing priorities to meet deadlines.

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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