Global Adv Ops Hosting Specialist I

Requisition #: R021309

Location Details: Romania - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

What you'll get to do...

• You will work closely with customers to resolve any technical issues in a timely and professional manner. You will be friendly and communicative, able to resolve issues quickly and in line with our service level agreements. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services
• Online chat to current customers helping to resolve their technical support problems
• Online chat support to potential customers advising them which of our products and services will suit their needs
• Answering customers’ technical support issues through our CRM
• Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience

Your experience should include...

• Minimum of 1 years’ experience in a technical support role preferably in hosting support (but any support role will be fine) or web development
• Basic understanding and experience of working with both Linux and/or Windows server environments
• Experience with control panels such as cPanel and Plesk (preferable)
• Basic knowledge of HTML/CSS and ideally PHP
• Experience in working with LAMP/WAMP
• A good understanding of SMTP/ POP/ IMAP protocols and The Domain Name System (DNS)
• Wordpress CMS experience is a great plus

You might also have...

• Very good written English
• Above average typing speed (40 wpm or more)
• Above average IT skills or simply being keen of technology are considered advantages
• Excellent communication skills
• Experience in customer support/help desk or web development
• Team player and positive attitude under workload pressure

The Hiring Manager for this role is... Adrian Dudici

Your contact in Talent Acquisition for this role is... Stuart Birkett

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

In order to be eligible to apply for a new position internally, you must be in good standing in your current position, meaning you are not currently on any form of corrective action and you are maintaining a level of performance that is at or above the minimum performance standards for your current position.  Any request for exceptions to this policy will be reviewed on a case-by-case basis. Please be courteous and inform your current manager that you are applying and connect with them prior to interviewing for any new position so they are able to assist you in any potential career path change.