We are seeking a highly skilled and forward-thinking Technology Enablement Program Manager to join our team at Zillow. This role will focus on technology solutions for Talent Success organization within People organization (HR). The Zillow Group Talent Success organization drives the overall strategy and execution of Talent Management initiatives for all employees, including but not limited to onboarding programs, professional development and performance, and leadership development. Our Talent Success team is a talented group of leaders, consultants, facilitators, designers, program operation leads, program managers and LMS managers. Together, we work to enrich the career and learning experience of our employees so they can develop personally and professionally in alignment with company goals.
This role is crucial in driving the strategic implementation and optimization of technology solutions that enhance our talent management processes, ensuring that our HR operations are efficient, scalable, and aligned with our business goals. The ideal candidate will possess a deep understanding of HR technology, a passion for leveraging tech to improve employee experiences, and the ability to translate complex business requirements into effective technical solutions.
As a Tech Enablement Sr. Program Manager, you will be at the forefront of our efforts to modernize and streamline our talent management systems. You will work closely with HR and Talent Management (TM) leaders, People Product, Engineering professionals, Talent Acquisition and other stakeholders to identify opportunities for technological improvements, lead the selection and deployment of new systems, and ensure that our tools are being used to their fullest potential. Your role will involve not only technical expertise but also a strong focus on stakeholder management and continuous improvement.
In this position, you will have the opportunity to shape the future of talent management at Zillow by implementing innovative solutions that drive efficiency, enhance data accuracy, and provide actionable insights. You will play a key role in ensuring that our technology infrastructure supports our strategic People Org initiatives, from Talent Acquisition and onboarding to performance management and employee development. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to join our team and help us create a world-class talent management experience.
Work across Talent Management (TM) teams (Onboarding, Performance, Career Development, Leadership) to understand the full spectrum of technology needs, assess gaps in the current employee experience, and identify opportunities for improvement with AI.
Stay informed on industry trends and TM technology advancements to anticipate future needs and enhancements to the employee experience.
Work with our People Product partners to conduct in-depth discovery sessions for requirement documentation, tool selection, and implementation plans.
Partner on the implementation of new tools, including change management and training resources.
Keep up to date with new technologies and AI advancements in the TM landscape to develop strategies for implementation.
Partner with TM teams and People Product to build product roadmaps for the Annual Operating Plan
Use data analytics to monitor the effectiveness of TM technologies ensuring a positive user experience and continuous improvement.
Create system guides to support employee training on digital TM tools, promoting adoption and engagement.
Partner with People Product to write and execute User Acceptance Testing (UAT) scripts for new feature/product launches of TM technologies.
Excellent relationship management skills, especially with senior stakeholders and across projects of high risk and complexity
Strong analytical and problem-solving skills, with the ability to collect and interpret data to drive decision-making
Strategic mindset with the ability to connect projects and initiatives to the larger goals and objectives of the organization and advance projects even in situations of ambiguity where the steps may not be clear
Strong technical skills: Instructional design tools and technologies, HCM Knowledge (Workday), Learning Management System (LMS), and Workday Journey
Professional & Project Management Tool Expertise: Asana, Lean Six Sigma, Agile / SCRUM, G Suite, Slack, Outlook, Jira
Advanced consultative skills, with the ability to diagnose and analyze stakeholder needs, determine, and develop solutions for high visibility and complex initiative
High emotional intelligence with the ability to think strategically and develop long-term talent management initiatives in line with organizational goals
Experience with change management processes and an ability to mediate and resolve conflict
Strong systems thinker who can ensure how all the moving parts of an employee journey will work together
Have the ability to forecast level of effort required both functionally and technically to evaluate, select, implement, integrate and optimize robust Talent Success solutions.
Bachelor’s degree in Human Resources, Organizational Development or a related field or equivalent experience
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Minimum of 5 years of proven experience with talent management strategies, including organizational development, human performance improvement, and performance management
Exceptional leadership skills with experience leading projects and managing diverse individuals
Strong project management skills with the ability to manage multiple projects concurrently
Strong analytical and problem-solving skills
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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