Director of Enterprise Platform Engineering

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are seeking an experienced and visionary Director of Enterprise Platform Engineering to lead our team of Enterprise Platform Engineers in driving the design, implementation, and optimization of our enterprise technology infrastructure. This role is critical in overseeing the management of Fullsteam’s Microsoft 365 ecosystem and related platforms, ensuring security, compliance, and operational excellence.

The Director of Enterprise Platform Engineering will set the strategic direction for the team, foster a culture of innovation, and collaborate across departments to align technology solutions with business objectives. This individual will ensure seamless integration of enterprise systems, support business growth, and enable digital transformation initiatives, delivering a robust, secure, and scalable platform for the organization.

Primary Responsibilities:

Leadership and Team Development:

• Lead, mentor, and develop a team of platform engineers, fostering a collaborative and innovative culture.
• Establish team goals and performance metrics, ensuring alignment with organizational objectives.

Strategic Platform Management:

• Define and oversee the strategic roadmap for the Microsoft 365 ecosystem and related enterprise platforms, including integration with Azure, identity management, and access control systems.
• Drive the adoption of best practices in cloud computing, security, and compliance across the enterprise.

Security and Compliance Oversight:

• Ensure platform compliance with regulatory frameworks such as NIST CSF and PCI DSS, collaborating with legal and compliance teams as needed.
• Implement robust security protocols, including identity and access management, role-based access controls, and secure-by-design principles.

Innovation and Optimization:

• Evaluate emerging technologies, tools, and methodologies to enhance platform efficiency, scalability, and resilience.
• Promote the use of automation, Infrastructure as Code (IaC), and DevOps practices to streamline processes and reduce operational overhead.

Collaboration and Stakeholder Engagement:

• Act as a strategic liaison between IT leadership, cross-functional teams, and external partners to ensure alignment on business objectives.
• Partner with managed service providers and vendors to deliver high-quality solutions and support.

Documentation and Knowledge Management:

• Oversee the creation and maintenance of comprehensive, consistent documentation for platform configurations, standards, and operational procedures.
• Drive knowledge-sharing initiatives within the team and with stakeholders across the organization.

Troubleshooting and Incident Management:

• Provide guidance on resolving complex platform issues, minimizing business disruption and ensuring swift incident resolution.
• Implement strategies to identify and mitigate vulnerabilities, addressing performance bottlenecks proactively.

Skills & Competencies:

• Proven experience leading engineering, cloud infrastructure, or other technical teams in enterprise environments.
• Experience in Microsoft 365, Azure, and associated technologies, including Exchange Online, SharePoint, Power Platform, and Entra ID (formerly Azure Active Directory).
• Strong knowledge of security frameworks, compliance requirements, and cyber security best practices.
• Experience with DevOps methodologies, CI/CD pipelines, and automation tools such as PowerShell, Jenkins, or equivalent.
• Proficiency in designing and implementing Identity and Access Management (IAM) solutions, including SSO and MFA.

Communication and Service Excellence:

• Strong collaboration and stakeholder management skills, with the ability to communicate technical concepts to diverse audiences.
• Experience delivering client-focused solutions based on customer needs.
• Excellent documentation and communication skills both verbal and written.
• Strong team player with ability to collaborate and work effectively across teams and business units.
• Experience developing, implementing & continually improving processes.
• Ability to adapt to meet the needs of a growing business, supporting newly acquired business units.

Minimum Qualifications:

• Bachelor's degree in computer science, Software Engineering, Management Information Systems, Cyber Security, or related field (4+ years of work experience in software, infrastructure automation or cloud-engineering can substitute for bachelor’s degree).
• Minimum of 10 years of combined professional experience and education in Information Technology, Information Systems, Software Engineering, Cyber Security, or related field.
• Experience in M365 including Exchange Online, OneDrive/SharePoint Online, Teams, Power Platform and other features within the M365 ecosystem.
• Experience in cloud computing and architecture, specifically Microsoft Azure.
• Experience in Identity & Access Management, SSO and MFA implementations using Entra ID.
• Experience in Cyber Security Controls and best-practices in remote work & cloud compute environments, specifically Microsoft Defender tools.
• Experience with IT business relationship management – driving business success and value with IT solutions.

Preferred Qualifications:

• Certifications such as Microsoft Azure Solutions Architect Expert or similar.
• Familiarity with modern API management, infrastructure monitoring, and platform performance optimization.
• A track record of successfully leading teams through organizational change, including but not limited to acquisitions, service optimization, large enterprise system implementations and digital transformations.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.