Manager, Business Development Inside Sales

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

The Manager, Business Development-Inside Sales is responsible for developing business growth in the new and existing small to medium customer segment across the On-Demand, International Freight Forwarding and Domestic over the road (truckload, LTL, intermodal) segment.

• Identifies the opportunity, determines, and presents the appropriate transportation solution based on customers service needs and overall potential.  
• Controls and directs the Customer Transition & Integration (CTI) functions (account set up and implementation based on the import or export and mode specific requirements) through deep understanding of operations, pricing/RFQ/RFP, carrier selection, routing, CBP and other government agencies.
• Manages sales processes across all opportunities to meet and exceed revenue goals and KPI’s.
• Oversees sales activity in the CRM and communicates with all stakeholders.
• Develop and execute strategic plan to grow revenue from small and medium-sized accounts, aligning with overall company objectives and sales targets. Collaborate and align with appropriate level of sales on account strategy. 
• Work closely with operations and sales support departments to ensure smooth handling of shipments, transition from Business Development - Inside Sales to Operations and/or appropriate level of outside sales to create a positive customer experience.
• Coach and mentor junior team members to help them succeed and achieve their goals. 
• Accountable for key performance metrics to track progress, identify areas for improvement, and drive continuous sales performance enhancements.
• Collaborate closely with other departments, including marketing, customer excellence, and quality teams to optimize sales processes, enhance customer experience, and drive customer growth and retention.
• Stay informed about market trends, competitor activities, and industry developments to adjust business development inside sales strategies and stay ahead of the curve.
• Prepare and present regular reports and updates to management on sales performance, forecasts, and strategic initiatives.

What You’ll Bring

• 3+ years related sales or inside sales experience.
• Bachelor’s degree in business administration, Sales, Marketing, or related field preferred.
• Intimate knowledge of international transportation industry including US Customs & Border protection.  
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel
• Detailed organizational and excellent time management skills
• Must be able to think and react quickly with a sense of urgency to time sensitive problem situations.
• Excellent interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Proficiency in CRM software, sales analytics tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Results-oriented mindset with a track record of driving revenue growth and achieving business objectives.

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay