At bunq we’re not just a bank-we’re movement, empowering people to bank on their teams. As the guardian of our promises to users, your mission is to ensure a seamless and secure experience. You’ll keep a vigilant eye on performance and dive deep into the workings of the 1st line teams to proactively prevent operational disruptions and security incidents. You'll also drive the implementation of robust processes and automations to track and mitigate risks across every aspect of the User Wish List, ensuring we consistently deliver on what matters most to our users.
This role ensures a seamless user experience by proactively monitoring critical processes, identifying potential gaps, and continuously refining procedures to meet every user’s needs. The following ownerships will guide you through the specific responsibilities and knowledge areas for spotting and resolving risks that could prevent us from delivering on user expectations:
Operational & Technology Risk ⭐
Technology Resiliency 🌈
Outsourcing Risk 🚀
Haleon
Contabilizei
Serve Robotics
Wish A Cloud
Zeotap
