Job description

At Americor, our mission is to provide families with the path to pursue their financial dreams. Whether we're helping Americans get out of debt or the local community through volunteer work, our employees care about others. This dedication to others sets Americor apart – not only as a company but as a family of employees to help each other grow personally and professionally. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our community of talented professionals.

This role is open to remote candidates. This role is non-exempt hourly and pays $20.00-$23.50 an hour, dependent on experience.

As a Payments Liaison, you will be responsible for working with internal and external parties to resolve account issues. This will include research of settlement information and working with the creditors to resolve payment issues. You will also reconcile accounts and audit settlements for accuracy.

Responsibilities:

Contact creditors, collection agencies, and attorney offices to resolve creditor issues.
Effectively manage an open queue of accounts to consistently hit monthly production goals.
Utilize multi-tasking, prioritization, and organizational skills to work through the account queue.
Review account details and reconcile settlement amounts and fees according to documentation and guidelines.
Review client accounts to determine availability of loan funds.
Audit settlement offers after they have been entered from negotiations.

Requirements:

1+ years experience with debt settlement or equivalent experience.
3+ months in your current role at Americor.
Mortgage operations or collections experience helpful.
Payments experience in financial industry is a plus.
Excellent verbal and written communication skills.
Proficiency with computer programs such as Microsoft Office and Google Suite.
Great attention to detail, with the ability to properly apply policies and procedures to various situations.
Superior time management, multitasking and organizational skills; able to work under deadline constraints while completing work accurately and efficiently.
Maintains professionalism; reliable, punctual, tactful, considerate of others, and practices open communication.

Education:

High School diploma or equivalent required.
Bachelor’s degree preferred.

Company Benefits:

Future Career Path opportunities
Medical, Dental, and Vision
Pet Insurance
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k)/match
Disability Insurance
Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.