Recreational Marine Customer Service Representative, Insurance

Recreational Marine Customer Service Representative

About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (7th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies)

About Global Marine Insurance:

​ We are dedicated to providing insurance coverage to the boating community, focusing on yacht, boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North America’s leading marine insurance agencies. Headquartered in Traverse City, Michigan, our clients appreciate our depth of experience, special relationships with carriers, and enthusiasm for boating. 

Description

The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.

Responsibilities

       Managing Inbound Calls

• Receive inbound calls including transferred calls from current clients/brokers

• Place outbound follow-up calls for various reasons or documents

• Answer questions about the product details, the company, and issues with account for the clients/brokers.

• Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.

• Perform account maintenance activities

• Meet Quality Assurance Requirements and other key performance metrics.

      Endorsements/Renewals

• Request and process all endorsements, diary information, follow up if necessary, answer questions/concerns.

• Process renewals/new business

Payments

Upon notification from Accounting that an account is past due, contact the insured via email for payment.

Other Administrative Tasks Include but not limited to:

Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.

Requirements

The formal education and experience for a Customer Service Representative can vary.  However, the following are commonly required for this position:

• Demonstrated strong decision-making ability

• Excellent communication skills, both verbal and written

• Strong phone etiquette

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Flexibility with daily tasks

• Fast and accurate typing skills

• Goal oriented

• Ability to learn and navigate new software quickly

• Strong ability to organize and prioritize

• Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections

• Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone

• 3 years customer experience

• P & C License required for this position

Work Location

• This position may be hybrid based in Traverse City, MI or remote opportunities available

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $19-$20/hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

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HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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