50% - Serves as primary point of contact for client registration service needs. Supports management of portfolio with simple to moderate levels of complexity. Maintains an understanding of current technology in order to design solutions and integrate with future products. Tests websites and internal applications for functionality and quality control. Proofs text language on confirmations, tickets and other registrant communications.
30% - Collaborates with other departments, gathers website design specifications from clients and delivers to IT for build. Provides customer service with all necessary event details including data entry instructions and financial processing information. Schedules production jobs for ticket and credential production, collation and mailings. Updates onsite services and engages at appropriate time to prepare final onsite portion of project. Participates in project team meetings and provides input to Project Management, Account Management, Housing Services and Onsite Services as applicable.
20% - Incorporates process improvement & project management principles and manages workload within project budget hours. Contributes to organization effectiveness by acquiring business knowledge, maintaining current technology knowledge, and improving skills in communications, interpersonal relationships, and time management. Provides weekly status reports and updates system with accurate and timely deliverables. Creates, updates and posts show requirements and documentation to support best practices. Procures materials (i.e. supplies) needed to produce credentials, tickets and other items for collation. Tracks expenses for billing.
Qualifications
1. College degree (Business or Hospitality degree a plus) or equivalent work experience required.
2. Strong analytical skills along with the ability to troubleshoot and problem solve required.
3. Must be proficient in MS Office products including Outlook, Word and Excel.
4. Strong customer service skills with the ability to multi-task required.
5. Professional client communication and presentation skills required.
6. Basic understanding of HTML a plus.
7. Ability to travel approximately 25% of the time required.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.
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