Service Transformation Reporting Analyst

Overview: 

SageSure is seeking a Service Transformation Reporting Analyst to join our Policy Services team, responsible for all service-related touchpoints with our customers. As a reporting analyst, you will be responsible for owning the reporting function to ensure operational excellence across the department. A successful candidate will be efficient, flexible, discerning, and able to execute and maintain an inventory of reports to provide data-driven insights for leadership and ensure critical processes are executed correctly.

This role will be based out of our office in Cincinnati OH, Houston TX, Marlton NJ, Tallahassee FL or Chicago, IL.

What you’d be doing: 

• Own and maintain the inventory of Policy Services reports that drive core operational processes
• Develop new reports as needed across the Policy Services department to ensure operational excellence
• Assist with the build and upkeep of managerial reports for Policy Services leadership
• Distribute and communicate our inventory of reports to applicable stakeholders
• Perform data-driven analysis to justify and prioritize proposed initiatives by the Service Transformation team
• Take an ownership role for data accuracy and integrity across the reporting interfaces
• Independently execute ad-hoc reporting requests that come in from Policy Services leadership

We’re looking for someone who has: 

• 3+ years of experience in an analytical role (analysis, information science, data visualization or other relevant quantitative fields)
• Bachelor’s degree or related field experience, preferably in the insurance industry
• Demonstrated ability to work with large datasets and tell a story using the data
• Self-starter that adapts well to change and works well in cross-functional teams/projects
• Strong problem solving, planning, quality control, and customer service skills
• Solid verbal and written communication skills with all levels of management
• Ability to communicate complex information in a clear and concise manner
• Proficiency in SQL, relational databases and building decision support models Advanced Excel knowledge including: advanced formula creation using compound Mathematic, Logical, Text and Reference formulas as well as conditional formatting
• Advanced Pivot Table skills including: template automation, design best-practices, and calculated fields
• Experience with DOMO and Alteryx preferred