Belong šš
Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. Itās where hospitality meets consumer real estateāand itās about to redefine an entire industry. Weāre backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
Job Description
The Resident Growth Associate is a key player in Belongās mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.
Youāll handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications. Additionally, youāll collaborate on tech initiatives to enhance processes and deliver outstanding service.
Role Responsibilities
- Managing Communications: Field calls, chat, email, and text messages to address inquiries and concerns from potential residents through. Serve as the first point of contact, creating a welcoming and informative experience.
- Tour Coordination: Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.
- Lead Follow-Up and Support: Proactively contact leads from the previous day who have not booked tours or started applications.
- AI Tools and Process Optimization: Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.
- Collaboration and Rapid Response: Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.
Requirements
Advanced English (mandatory)
Previous experience in a customer-facing or customer support role. Minimum 2 years of experience
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Proficiency in using customer management tools and technology platforms like Intercom.
Ability to work in a fast-paced environment and respond to urgent needs effectively.
Familiarity with AI tools or a strong willingness to learn and adapt.
Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Located in Lima, meet in person 1 day a month
What we offer:
Competitive salary in USD.
Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
Apply now and join the Belong team!
