Technology Operations Lead

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

 The Position

The Technology Operations Lead will be responsible for the operation of Aria’s system integrations and automated process to and from Salesforce as well as providing tier 2 technical support to Aria end users.

This role includes managing, debugging, enhancing, upgrading, and providing ongoing operational support to Aria’s major system integrations to and from Salesforce and major system automations. It also includes being a senior resource for researching and resolving Salesforce support issues across the company.

• Manage daily operations of all Salesforce integrations and system automations. This includes monitoring for errors, researching and resolving issues, managing system upgrades, monitoring and managing integration server operations and generally being the subject matter expert on all integrations.
•  Plan, manage, test and implement system upgrades to integration and automation technologies.
•  Develop comprehensive technical specifications, use cases, test conditions, and training documentation to support the successful implementation of initiatives and processes.
•  Become a subject matter expert on our Salesforce integrations and automations, understanding what they do and how they do it and communicating with the business users that depend on them.
•  Monitor and maintain new and existing infrastructure (e.g. tools, integrations, upgrades) to ensure operational stability and scalability.
•  Provide tier 2 technical troubleshoot and functional support for existing system functionality and integrations. Resolves issues by identifying root cause and implementing solutions.
•  Communicate effectively and able to articulate complex workflows and concepts to audiences with varying degrees of technical acumen.
•  Protect the company by handling sensitive and protected business information with appropriate safeguards and confidentiality.

EDUCATION & TRAINING REQUIREMENTS

•  BA/BS degree in Computer Science, Engineering, or Business
•  5+ years Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration, Flows, Lightning)
•  5+ years of experience as a Solution Architect, Business Analyst or Consultant in a customer facing role
•  Preferred Salesforce Certifications: Administrator, Consultant, Architect
•  Experience with Salesforce Flows and Lightning interface
•  Experience designing Salesforce integrations with 3rd party applications & databases
•  Understanding of technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services (development skills not required)

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be

construed as an exhaustive list of all responsibilities, duties and skills required for the position.

•  Experience in Financial Services/Insurance and/or Healthcare/Life Sciences preferred

OTHER QUALIFICATIONS

•  Ability to both work independently with minimal supervision and work effectively in a collaborative team environment
•  Analytical Ability - strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence
•  Communication - excellent written and oral communications skills, relationship focus, and strong technical and business acumen; ability to explain complex topics to a wide range of audiences with empathy, clarity and brevity
•  Project management – can manage and communicate multiple projects simultaneously
•  Planning/organizing — Prioritize and plan work activities and use time efficiently
•  Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance
•  Proficient with Microsoft Office Suite: Word, Excel, PowerPoint
•  Ability to lift 15-20 lbs

PHYSICAL EFFORT & WORKING CONDITIONS

Work is performed remotely (home office) or in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

Benefits

We offer a comprehensive benefit package for you and your family, including:

· Paid Time Off (PTO) and Paid Holidays for Full-time Employees

· 401k Retirement Plan with Company Match

· Medical insurance

· Dental insurance

· Vision insurance 

· Company match for Health Savings Account (HSA)

· Flexible Spending Account (FSA)

· Company paid Employee Assistance Program (EAP)

· Life and Disability Insurance

· And more!