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Associate Support Engineer (French)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Experience with Windows Server and VMware, Hands-on experience with monitoring applications, Bilingual in English and French, Cisco CCNA or MCSE certifications preferred.

Key responsabilities:

  • Manage incidents across multiple customer environments
  • Analyze customer environments and prepare reports
Booth & Partners logo
Booth & Partners Large http://www.boothandpartners.com
1001 - 5000 Employees
About Booth & Partners
We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.
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Job description


Job Summary

As an Associate Support Engineer, you will categorize and identify events, incidents, changes, and problems, ensuring that customer environments are maintained and service outages are minimized. This role reports to the Manager of Delivery Management.


Job Description
  • Incident management of multiple customer environments simultaneously.
  • Responding to all incidents within the Service Level Agreement.
  • Identifying patterns and initiating problem management to address root causes.
  • Demonstrating a sense of urgency in responding to critical incidents.
  • Determining software or hardware failures and processing replacements of defective gear.
  • Completing standard MAC (Move, Add, Change) procedures for all managed customers, following documented processes.
  • Escalating any potential problems and client support issues to vendors as per SLA contracts.
  • Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements.


Requirements
Job Requirements

  • Experience with Windows Server 2012/R2 and above, VMware.
  • Proven experience working in a Network Operations Center or similar environment.
  • Hands-on experience with monitoring applications/software and service ticketing tools.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong communication and interpersonal skills.
  • Availability to work various shifts covering a 24/7 environment, which include weekends and holiday coverage.
  • Experience and ability to analyze and troubleshoot complex problems.
  • Experience/familiarity with ServiceNow is an asset.
  • Bilingual (English/French) is an asset.
  • Cisco CCNA, MCSE & cloud certifications (preferred).
  • Must be a French Bilingual
  • Must be amenable to work from 7:30 PM to 4:30 AM Manila Time


Benefits
WHAT WE OFFER:

✔ Work-from-home setup
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Windows ServersVMware VirtualizationNetwork AdministrationApplication MonitoringServiceNowCloud Security

Other Skills

  • Social Skills
  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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