Sr Customer Success Manager (United States or Europe, Remote)

Company Overview:

Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using near-real-time insights into the latest malicious actors, relationships, threat patterns, and imminent attacks relevant to their businesses. Founded in 2014, Intel 471 provides comprehensive intelligence and monitoring on threat actors. The company’s centralized TITAN platform enables intelligence and security professionals to access structured information, dashboards, timely alerts and intelligence reporting via web portal or API integration.

Our pedigree is unmatched, and we count upon a team with experience operating in the intelligence services, military, law enforcement and private threat intelligence companies in nearly every continent on earth.

The Role:

Intel 471 is looking for a Sr Customer Success Manager to join our team, reporting to our VP Customer Success. The role can be in the United States or Europe on a remote basis. The role requires regular contact with our international team located in the United States, South America, Western and Eastern Europe, and Asia so a comfort working with diverse professional and cultural backgrounds is required.

The ideal candidate will have a cyber intelligence background to expand our world-class team focusing on managing and supporting the needs of our customers. This role will be centered on facilitating and executing on the optimal customer journey. 

Key Duties and Responsibilities:

• Manage assigned customer accounts across the globe on renewal of their Intel 471 subscriptions
• Drive retention and growth from customers through understanding and delivering customer needs 
• Execute upsell and cross-sell campaigns / strategies to optimize customer growth
• Track and communicate customer health
• Deliver regular revenue forecast updates
• Create proposals, prepare subscription agreements, and drive full agreement to closure
• Work closely with Engagement Leads to ensure customer success
• Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals
• Understanding of pricing, packaging, and retention strategies, as well as identify conversion/up-sell/cross-sell opportunities

Education, Experience & Qualifications: 

• 3-5 years sales/customer service experience
• Client-facing, retention, and negotiation experience 
• Prior Sales or sales support background is preferred 
• Experience with Salesforce.com is desired
• Proven track record and expertise in pricing, packaging, and renewal strategy
• Excellent time management and organization skills
• Attention to detail, self-motivation, positive and team-oriented mindset, excellent work ethic                                                                                                                                                                                                                                                                                                                                                                                              
• General understanding of cyber threat landscape and cybercrime underground
• Excellent oral and written communication skills 
• Professional in attitude, conduct and appearance 
• Must be a self-starter, able to work autonomously and able to operate with minimal supervision
• Strong MS office (Word, Excel, PowerPoint) skills 

Benefits:

• Competitive compensation
• Remote-friendly culture
• Wellness programs
• Employee recognition program
• A variety of professional development opportunities
• Inclusive culture focused on people, customers and innovation

Our Culture:

The Intel 471 team is constantly growing and is always on the lookout for talented professionals who seek to operate on the forefront of the fight against threat actors impacting our customers and partners. Our culture of humility and quiet professionalism is a core attribute of Intel 471 and everyone within it. Our culture is collaborative, supportive and fast-paced. We're a mission-driven company. We're looking for talented, 'can-do' minded people with a passion for always doing the right thing.

We believe in supporting a progressive culture that allows all our people to be themselves, enjoy exciting opportunities and grow with us. That's why our culture is founded on our core values of openness, inclusion, integrity and client focus, which set the tone for how we work together and treat each other in order to empower us all – and foster a unique team spirit. View our Culture Guide to find out more about us and what it’s like to work for Intel 471!

Compensation$80,000 - $100,000 annually