Insurance Services Supervisor

Our growing company is looking for a results-driven Insurance Supervisor to manage the day-to-day operations by guiding and leading staff serving as a leadership point person. Responsible for monitoring productivity and promoting timely completion of billing functions. Promotes expertise in for billing practices by maintaining a comprehensive knowledge of payer compliance practices, providing necessary education and feedback as necessary. The manager defines and provides the necessary support and leadership to achieve departmental goals and objectives. This position is responsible for personnel development, implementing and maintaining business office policies and initiating disciplinary action.

The ideal candidate should have experience organizing work groups, coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance. They must also possess strong communication and leaderships skills as well as the ability to resolve workplace issues effectively. The Supervisor will be excited about guiding, training, and supporting their team members and is highly motivated to help our company fulfill its larger mission. The successful candidate will be people-centered, supportive and flexible to get the most of his/her team. You should also be a natural leader that’s focused on inspiring employees to own their work and deliver better results.

Key Accountabilities:

• Full working knowledge of billing and insurance collections and terminology: including government and non-government regulations for hospital and physician-based entities
• Assist in implementing best practices and processes to maximize revenue and collection abilities
• Participate in problem solving for clients to best meet performance targets
• Participate in monitoring of key performance indicators (KPIs) that provide insight to the daily operations, assure effectiveness, and guide continuous improvement
• Ensure projects meet and exceed client expectations
• Escalate and communicate timely to appropriate leadership any issues and/or concerns related to the client performance, and internal staff performance and quality
• Participate in hiring and management of staff, overseeing competencies and performance expectations
• Communicates with leadership ensuring processes are properly managed and staffing needs are appropriately allocated to each project
• Participates in the preparation of month-end reporting to clients
• Communicate regularly with leadership regarding client performance
• Support and mentor team and staff using excellent interpersonal skills
• Model company values on an ongoing basis
• Understand and comply with Company Handbooks, Policies, and Procedures
• Perform other duties as assigned

Competencies:

• Achieve the expected financial results, operating standards, service levels
• Maintain excellent relationships with clients, vendors, and business partners
• Represent Meduit professionally with best-in-class service

Success Measures:

• Departmental KPIs, design and use to maximize performance
• Client performance, satisfaction, and profitability
• Financial results

Qualifications:

• Minimum education of a high school diploma or GED required.  Associates or undergraduate degree preferred.
• 2-5 years’ experience: including appropriate healthcare transactions such as billing, insurance follow up, both government and non-government, hospital and physician, denials management, underpayments/zero payments, and other revenue cycle functions.
• Or, equivalent level of education and experience
• Outstanding communication abilities, both written and verbal skills required
• Delegation skills and excellent organization skills

Special Position Requirements:

• Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
• Other Skills High energy level, great interpersonal skills needed for this position.

*This is a remote position requiring the ability to work primarily within a PST schedule to align with client needs.

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.