Technical Support Engineer

Did you know that Marel employees play a vital role in feeding the world? 

We are looking for a Technical Support Engineer who wants to have an influence on sustainability an innovation along with satisfaction in being part of the solution and collaboration with cross-functional teams.

The Technical Support Engineer (TSE) provides technical support and expertise to Customers, internal Customer Support, and Field Service teams. The TSE ensures that cases are actioned accordingly to the customer focused KPI's / promise and that they deliver to the agreed service level in every touch point.

What you will be doing: 

• Offer technical remote support to customers and engineers by diagnosing and resolving standard issues with the installed equipment in the region.  
• Utilize remote access tools, interpret diagnostic data, and provide support using augmented reality technology.
• Effective communicator who listens carefully, asks pertinent questions, and identifies the customer’s true needs. 
• Proficient in using advanced IT tools such as CRM (ServiceMax), Outlook, PLM systems, Knowledge Bases, and others.

Other duties assigned as required by the business.

What we are looking for:

• Technical college degree preferred, degree in Mechanical, Mechatronic, Electrical or Software engineering
• Broad technical and analytical skills related to the installed equipment in the region.
• Field service experience in a food processing environment or technical support is preferred (over 2.5 years), and/or willingness to undergo extended on-the-job training to gain the necessary experience.
• Proficient in CRM (ServiceMax), Outlook, and PLM systems.

What kind of a person are you?  

We encourage each of our 7500 employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you have: 

• A solid technical background is required, with preference given to experience with high-level food processing equipment; however, candidates willing to undergo extensive on-the-job training to gain this experience will also be considered.
• Outstanding communicator with strong analytical skills and the capability to perform well under pressure.
• Solid Microsoft Office (Excel, Outlook, Word) experience
• Industry professional in Technical Service Management with a focus on capital goods, preferably with over 2 years of experience in the food industry, or equivalent experience as a Field Service Engineer (FSE).
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

If you are a person with a passion for driving Excellence, Innovation & Unity on a global scale, we invite you to join our dynamic team at Marel.  

Who are we?  

We are the kind of people who find purpose in fixing things, creating things and innovation. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity. 

What’s in it for you?  

There is nothing like the feeling you get when you do something worthwhile for a living. Coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:  

• Freedom to take initiative and make a real impact in a growing global business. 

• An environment of trust and respect with space to explore and fail, or better, succeed! 

• A network of specialists who are always willing to help. 

• A healthy work-life balance. 

• Endless possibilities to keep learning such as; access to LinkedIn Learning and language learning, mentorships and on-going training, along with tuition reimbursement. 

• To get a career instead of a job. We have many opportunities for internal growth, and we encourage it! 

 Interested?  

Please apply via the Apply Button on our website and upload your resume. For more information contact: 

To find out more about Marel, click on https://marel.com/en/about-marel 

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. Applicants must be legally authorized to work in the United States on a full-time basis. Marel will only sponsor applicants for the following visas: H-1B transfer, L-1A, L-1B 

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